International Journal of Economics and Management Research
Vol. 4 No. 2 (2025): August: International Journal of Economics and Management Research

Improving Service Performance Through Training, Education and Competency Development

Agus Sugiarto (Unknown)
Sutianingsih Sutianingsih (Unknown)



Article Info

Publish Date
05 Jun 2025

Abstract

This research sought to measure the impact of training, education, and competency development on service performance. The study employed a quantitative method with a random sampling technique, involving 220 administrative staff members from the Resort Police (Polres) and Sector Police (Polsek) in the Boyolali Regency area. To collect data, the researcher distributed questionnaires to the respondents. The collected data was then processed using SPSS version 26. Based on the analysis, this research concluded that: Training has a positive and significant influence on the administrative service performance at the Polres and Polsek in Boyolali Regency. Education also shows a positive and significant influence on administrative service performance within the same institutions. Similarly, competency development is proven to have a positive and significant influence on administrative service performance at the Polres and Polsek in Boyolali Regency.

Copyrights © 2025






Journal Info

Abbrev

ijemr

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

International Journal of Economics and Management Research, an electronic international journal, provides a forum for publishing the original research articles, review articles from contributors, and the novel technology news related to management, accounting and economic. This journal encompasses ...