Al-Ulum
Vol. 24 No. 1 (2024): Al-Ulum

Analysis of The Quality of Hajj Embarkation Services in Gorontalo Province in 2022

Latif, Abdul (Unknown)
Habu, Azhar D (Unknown)
Sahabi, Ansar (Unknown)
Muhdar HM (Unknown)
Mardiana, Andi (Unknown)
Salwa S, Andi (Unknown)

Article Info

Publish Date
02 Jun 2024

Abstract

This study assesses customer satisfaction with the Embarkation Services for Hajj Pilgrims in Gorontalo. A mixed-methods approach was used, involving a survey of 50 pilgrims via a social media-distributed questionnaire. The survey, based on a Likert scale, covered eight main aspects and 24 sub-aspects. The research results showed a satisfaction index of 8,11, indicating a good level of satisfaction. Organisers should heed pilgrims' feedback to improve service quality and provide staff training. Regular service quality evaluations and enhancements to pilgrims' comfort are recommended to significantly advance the Hajj embarkation services in Gorontalo.

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Journal Info
Al-Ulum
Website

Abbrev

au

Publisher

Institut Agama Islam Negeri Sultan Amai Gorontalo

Subject

Religion Economics, Econometrics & Finance

Description

Al-Ulum adalah jurnal yang terbit berkala pada bulan Juni dan Desember, ditelaah dan direview oleh para ahli dalam bidangnya, diterbitkan oleh lembaga Penelitian dan Pengabdian pada Masyarakat Institut Agama Islam Negeri (IAIN) Sultan Amai Gorontalo, Indonesia ISSN 1412-0534 E-ISSN 2442-8213 Al-Ulum ...