JOIV : International Journal on Informatics Visualization
Vol 8, No 3-2 (2024): IT for Global Goals: Building a Sustainable Tomorrow

Factors Influencing Information Quality of Information Systems: A Systematic Literature Review

Aziz, Azwan Abd (Unknown)
Haizan Nor, Rozi Nor (Unknown)
Jusoh, Yusmadi Yah (Unknown)
Wan Ab. Rahman, Wan Nurhayati (Unknown)
Mohd. Ali, Norhayati (Unknown)



Article Info

Publish Date
30 Nov 2024

Abstract

In today's digital era, information quality in information systems is essential for organizational effectiveness and decision-making. This systematic literature review aims to assess and synthesize factors influencing information quality across various systems, focusing on key dimensions such as reliability, accessibility, usability, accuracy, completeness, and timeliness. The existing literature is fragmented, lacking an integrated theory that comprehensively addresses the significance of information quality. Thus, a systematic review was conducted following the PRISMA framework to address this gap and provide evidence-based recommendations for research and practice. Studies were identified, screened, and selected from Scopus and Web of Science. After an initial search using specific keywords, a total of 1,548 articles were found that contained specified terms or strings in various combinations. Of these, 31 studies were chosen for full review based on predefined inclusion and exclusion criteria. The analysis was organized into three primary themes: i) Core Information Quality Factors, ii) Synergizing Information Quality with System and Service Quality, and iii) Impact of Information Quality on User Satisfaction and Organizational Outcomes. The results emphasize the significant role of high information quality in enhancing user satisfaction and operational efficiency. Different industries prioritize various quality dimensions according to their specific needs. Therefore, this review elucidates the imperative function of good quality information in reinforcing information systems' proper functioning, calling for empirical studies to develop holistic frameworks that incorporate multiple dimensions and impact analysis across different domains.

Copyrights © 2024






Journal Info

Abbrev

joiv

Publisher

Subject

Computer Science & IT

Description

JOIV : International Journal on Informatics Visualization is an international peer-reviewed journal dedicated to interchange for the results of high quality research in all aspect of Computer Science, Computer Engineering, Information Technology and Visualization. The journal publishes state-of-art ...