Management Science Research Journal
Vol. 1 No. 4 (2022): November 2022

Service Quality and Price Analysis on Customer Satisfaction

Taufik, Edi Rahmat (Unknown)

Article Info

Publish Date
11 May 2023

Abstract

Hospitals is the institution of public health services in order to improve the level of public health. The success of a hospital in operation is determined by how well the hospital's services are able to satisfy its customers. Basically, customers only want satisfaction from the service they get. Customers will be satisfied if the service they get is able to meet their expectations. In this research, the researchers try to explore about the influence of service quality and price on customer satisfaction on RSIA Puri Garcia, Serang City. The sample was be taken by slovin methode sampling from 692 population are 87 sample of respondent. The result of this research is the service quality and price have an influence on customer satisfaction.

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Journal Info
Management Science Research Journal
Website

Abbrev

msr

Publisher

PT Larva Wijaya Penerbit

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

The Journal of Management Science Research (MSR) is an International Journal which has committed to publishing empirical and theoretical research articles, that have a high impact on the management field as a whole. The journal encourages new ideas or new perspectives on existing research. The ...