Jurnal Kelola : Jurnal Ilmu Sosial
Vol 6 No 2 (2023): Jurnal Kelola: Jurnal Ilmu Sosial

THE INFLUENCE OF THE SERVICE PROCESS ON EMPLOYEE PERFORMANCE AT PT PEGADAIAN REGIONAL OFFICE 1 MEDAN

Nasution, Mutiara (Unknown)
Rostinam, Cut Fitri (Unknown)

Article Info

Publish Date
29 Dec 2023

Abstract

The aim of this investigation was to ascertain and assess the impact of the Service Process on the performance of employees at PT Pegadaian Regional Office 1 Medan. The research employed quantitative research methods, and the study's population comprised 40 individuals, utilizing saturated sampling as the sampling technique. Through the analysis of research findings, it was deduced that the Service Process exerted a 38.7% influence on performance, with the remaining 61.3% being attributed to unexplored factors. The service process variable exhibited a partially positive and significant impact on performance, evident in the tcount value of 4.893 surpassing the ttable value (1.685). The alternative hypothesis was accepted, while the null hypothesis was rejected.

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Journal Info
Jurnal Kelola : Jurnal Ilmu Sosial
Website

Abbrev

jk

Publisher

GoAcademica Research and Publishing

Subject

Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

Description

Jurnal Kelola: Jurnal Ilmu Sosial (ISSN 2076-0760) is a national open-access journal with rapid peer review, which publishes works from a wide range of fields, including anthropology, criminology, economics, education, geography, history, law, linguistics, political science, psychology, social ...