Jurnal Computech & Bisnis (e-Journal)
Vol 11, No 2 (2017): Jurnal Computech & Bisnis

Pengaruh Servicescape Terhadap Minat Beli Ulang (Studi Pada Konsumen Giggle Box Café & Resto Cihampelas Walk Bandung)

Nadya Yunisya (Fakultas Komunikasi dan Bisnis, Universitas Telkom.)
Ai Lili Yulianti (Fakultas Komunikasi dan Bisnis, Universitas Telkom.)



Article Info

Publish Date
15 Dec 2017

Abstract

This research was conducted to determine the influence of servicescape on the customer repurchase intention in Giggle Box Café & Resto Bandung. The method used is the quantitative methods with this type of research is a study of the causal and descriptive. Giggle Box Café & Resto Cihampelas Walk Bandung is a restaurant in Bandung City, this restaurant served western food and Indonesian food. The sampling that used in this research is non-probability sampling with the type is accidental sampling. The number of respondents are 100 respondents who consume Giggle Box Café & Resto Cihampelas Walk. Data analysis technique that being used is multiple linear regression analysis. In this research, servicescape is in good category and repurchase intention is in passable category. Based on the results of hypothesis testing simultaneously, servicescape variables influence positively and significantly to consumer repurchase intention Giggle Box Café & Resto Cihampelas Walk Bandung. Based on the results of partial hypothesis test, obtained that ambient condition, spatial layout and functionality, and sign, symbol, and artifact have no effect positively and significantly to consumer repurchase intention. Based on the coefficient of determination is obtained that the influence of servicescape variables on the consumer repurchase intention is 22,9% and 77,1% of rest is affected by other factors such as quality of service and etc that were not examined in this research.Keywords: repurchase intention, servicescape, consumer behavior.

Copyrights © 2017






Journal Info

Abbrev

jcb

Publisher

Subject

Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Education Library & Information Science

Description

The scope of this journal covering the field Computer, Technology and Business. Topic related to these fields can be information systems, informatics, product based knowledge, computer science, knowledge management, business and management, business IT, IT Governance, communication and marketing, ...