Escalate : Economics and Business Journal
Vol. 3 No. 02: Strategic Innovation and Governance in Modern Business Systems: Integrating Technolog

The Impact of Consumer Co-Creation on Brand Loyalty: A Structural Equation Modeling Approach

Ahmed Yassin, Sanaa (Unknown)
Hussein Abdullah, Salman (Unknown)



Article Info

Publish Date
06 Nov 2025

Abstract

This study explores the impact of consumer co-creation on brand perception, satisfaction, and loyalty. Given the growing importance of consumer involvement in shaping brand identities, this research employs Structural Equation Modeling (SEM) to examine the relationships between consumer co-creation activities and brand outcomes. The study focuses on a sample of 100 respondents actively engaged in co-creation with brands in the fashion, technology, and FMCG sectors. The findings reveal that higher levels of consumer co-creation significantly enhance brand perception and satisfaction, which in turn positively influence brand loyalty. Additionally, the study shows that brand perception and satisfaction mediate the relationship between co-creation and loyalty, indicating that co-creation not only strengthens the emotional connection between consumers and brands but also contributes to long-term consumer commitment. This research provides valuable insights for marketers seeking to leverage co-creation as a strategy for building stronger, more loyal customer relationships in an increasingly competitive marketplace.

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Journal Info

Abbrev

escalate

Publisher

Subject

Economics, Econometrics & Finance

Description

Escalate invites both empirical and theoretical articles that explore micro and macro phenomena. The journals publication scope encompasses a wide array of domains, including macro and micro economics, business strategy and policy, entrepreneurship, finance and accounting studies, human resource ...