Safari : Jurnal Pengabdian Masyarakat Indonesia
Vol. 6 No. 1 (2026): Januari: SAFARI: Jurnal Pengabdian Masyarakat Indonesia

Pendampingan Digitalisasi UMKM Pasar Lama Kota Serang: Menuju Pasar yang Lebih Luas melalui Digitalisasi dan E- Commerce

Ismarina Ismarina (Unknown)
Dini Rahmah (Unknown)
Dewi Anggraini (Unknown)



Article Info

Publish Date
07 Nov 2025

Abstract

Pasar Lama in Serang City is one of the traditional MSME centers with competitive local products; however, most business actors still rely on conventional systems without digital marketing strategies. This condition is reflected in low digital literacy, limited use of marketplaces and social media, and the absence of collective branding efforts. This community service program aimed to improve digital literacy, strengthen business management, and expand market access through the digitalization of MSMEs in the Pasar Lama area. The methods applied included program socialization, training on digital financial management, cost of goods sold (COGS) calculation, product branding, digital marketing, e-commerce activation, and participatory-based mentoring. The results demonstrated significant progress: 18 MSMEs have created marketplace accounts, 15 MSMEs are actively using business social media, and 20 MSMEs have implemented simple digital financial recording. In addition, product branding quality improved, and participants were actively involved in forming a digital mentoring group within the market community. In conclusion, this program successfully facilitated the transformation of traditional MSMEs into a digitally oriented business ecosystem, although more intensive mentoring is required to ensure program sustainability.

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Journal Info

Abbrev

safari

Publisher

Subject

Arts Humanities Languange, Linguistic, Communication & Media Public Health Other

Description

Focus dan Scope pada bidang pendidikan, Hukum, Ekonomi, Humaniora, Teknik, Pertanian, Komunikasi, Kesehatan, dan Rekayasa. Jurnal SAFARI memuat publikasi hasil kegiatan pengabdian masyarakat, model atau konsep dan atau implementasinya dalam rangka peningkatan partisipasi masyarakat dalam ...