Service Quality Enhancement To Work Discipline

Dutanabolon

Journal of Management
Vol. 3 No. 1 (2024): January - June

Descriptive statistics are used in this quantitative research investigation. A probability sampling strategy was employed in this study to select a sample of 37 participants. Inspiration Culture of the Organization An element of research is discipline. Using the SPSS 26 software, multiple linear analysis and basic mediation analysis were used to analysis the data. The study's findings demonstrated that while motivation and organizational culture had no effect on service quality, discipline and motivation in leadership did. Organizational culture indirectly affects service quality, but leadership discipline has a major impact