Journal of Management
Vol. 3 No. 2 (2024): July - December

The Influence of Satisfaction, Trust and Price on Garuda Indonesia Passenger Loyalty at Sultan Hasanuddin Makassar International Airport

Rachmawati , Avianita (Unknown)
Rolaskhi, Shadli (Unknown)
Maya Hapsari, Ira (Unknown)



Article Info

Publish Date
01 Oct 2024

Abstract

This study investigates the impact of inclusive marketing strategies on consumer perceptions, with an emphasis on the moderating role of consumer experience with inclusive campaigns. This study used a quantitative approach, collecting data from 100 respondents through a structured questionnaire. Data were analyzed using structural equation modeling (SEM) to test the direct and moderating relationships between variables. The results showed that inclusive marketing has a significant and positive influence on consumer perception, with a coefficient of 0.708 and a P-value of 0.000. In addition, consumer experience also shows a significant direct effect on consumer perception (coefficient = 0.315, P-value = 0.000). However, the moderating effect of consumer experience in the relationship between inclusive marketing and consumer perception was not statistically significant (coefficient = 0.049, P-value = 0.146). These findings suggest that inclusive marketing alone can significantly shape positive consumer perceptions, regardless of consumers' prior experience with the campaign

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Journal Info

Abbrev

JOM

Publisher

Subject

Economics, Econometrics & Finance

Description

Journal of Management (JOM) is committed to publishing scholarly empirical and theoretical research articles, that have a high impact on the management field as a whole. The Journal published by Yayasan Pendidikan Belajar Berdikari. The journal encourages new ideas or new perspectives on existing ...