Jurnal Lentera ICT
Vol. 9 No. 2 (2024): JURNAL LENTERA ICT, NOVEMBER 2024

RANCANG BANGUN SISTEM IT HELPDESK BERBASIS WEB PADA YAYASAN XYZ JAKARTA

Setiawan (Unknown)
Teddy Setiady (Unknown)
Hanif Deriansyah (Unknown)

Article Info

Publish Date
19 Jan 2025

Abstract

An IT Helpdesk system is a system designed to help an organization or company that aims to handle technician support requests from users. This system also aims to speed up and make it easier to solve a problem as well as increase the efficiency of support from technicians, reduce problem resolution time, and increase user satisfaction. But this is not the case with Yayasan Adikara Intention Regina Pacis Jakarta, where in overcoming a problem in submitting damage or repairs made by users to the IT (information and technology) team has not been able to work efficiently, resulting in dissatisfaction from users

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Journal Info
Jurnal Lentera ICT
Website

Abbrev

jrict

Publisher

Politeknik LP3I Jakarta

Subject

Computer Science & IT

Description

Jurnal Lentera ICT (E-ISSN 2338-3143, P-ISSN 2986-9951) ini merupakan jurnal ilmiah berkala yang ditujukan untuk mempublikasikan karya ilmiah hasil penelitian, pengembangan dan studi pustaka di bidang manajemen informatika meliputi peminatan ilmu komputer. Jurnal ini terbit dua kali setahun setiap ...