Journal of Law and Border Protection
Vol. 7 No. 2 (2025): JLBP : Journal of Law and Border Protection

EVALUASI EFEKTIVITAS DAN TANTANGAN IMPLEMENTASI WEBSITE E-VISA DALAM MODERNISASI LAYANAN DI ERA MOBILITAS GLOBAL: EVALUATION OF EFFECTIVENESS AND CHALLENGES OF E-VISA WEBSITE IMPLEMENTATION IN SERVICE MODERNIZATION IN THE ERA OF GLOBAL MOBILITY

Adi Pratiwi, Komang Ayu Triandita (Unknown)
S.S., M.Si., Sukma Sushanti, (Unknown)



Article Info

Publish Date
11 Nov 2025

Abstract

This research examines the implementation of the MOLINA e-Visa website at the Immigration Office Class I ICP Denpasar as a manifestation of digital transformation in Indonesian immigration services. Using a descriptive qualitative method, this research aims to analyze the effectiveness and challenges in implementing the e-Visa system, which is part of public service modernization. This platform serves as a comprehensive solution in immigration service management, with architecture specifically designed to optimize user experience. Research findings indicate that the e-Visa implementation has positively contributed to improving procedural efficiency and service accessibility, particularly in the context of Bali's tourism sector recovery post-pandemic. However, there are several significant challenges that need to be addressed, including limited socialization, technical constraints in account verification, and the incomplete integration of several supporting services. This research also identifies system security vulnerabilities, as evidenced in document forgery cases in Semarang, highlighting the need for strengthened layered security systems. These findings provide important contributions to the development of policies and practices in managing digital immigration systems in Indonesia.

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Journal Info

Abbrev

jlbp

Publisher

Subject

Humanities Education Law, Crime, Criminology & Criminal Justice Social Sciences Other

Description

An objective of JLBP: Journal of Law and Border Protection is to promote the wide dissemination of the results of systematic scholarly inquiries into the broad field of migration research. JLBP: Journal of Law and Border Protection is intended to be the journal for publishing articles reporting the ...