INSPIRA: Indonesian Journal of Psychological Research
Vol 6 No 1 (2025): Vol. 6 No. 1 June 2025

Decision to quit work in bank employees: A phenomenological study

Fatmawati, Indah (Unknown)
Sulastiana, Marina (Unknown)
Kadiyono, Anissa Lestari (Unknown)
Abidin, Zainal (Unknown)



Article Info

Publish Date
30 Jun 2025

Abstract

This study examines the impact of job satisfaction on bank employees' decisions to resign following a corporate merger. Using a qualitative phenomenological approach, the research involved in-depth interviews with three former employees of a merged banking institution in Indonesia, aged between 25 and 35 years, each with over three years of service at the institution. Participants were selected purposively based on their direct experience of working within the post-merger environment and subsequently choosing to resign. Thematic analysis was used to interpret the data, guided by Spector's (1997) dimensions of job satisfaction. The findings revealed a significant decline in employee satisfaction across several key domains, including compensation, leadership, promotion opportunities, workload, and workplace communication. The merger led to increased job demands, reduced perceived fairness, and deteriorating interpersonal dynamics, which collectively contributed to employees' decisions to quit. These results underscore the importance of managing human resource transitions during organizational change. The study emphasizes the importance of transparent communication, equitable workload distribution, and fair compensation systems in post-merger integration strategies to mitigate turnover intentions and promote sustainable organizational growth.

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Journal Info

Abbrev

inspira

Publisher

Subject

Religion Humanities Social Sciences

Description

INSPIRA: Indonesian Journal of Psychological Research accepts empirical-research articles in any psychology-related subjects and any research methodology (i.e., experimental, observational, ethnographic, survey, interpretive) corresponding to the area of psychology or behavioral science that meet ...