Jurnal Manajemen Pemasaran dan Perilaku Konsumen
Vol. 4 No. 3 (2025)

The Influence of Customer Reviews, Ratings and Brand Image on Purchase Interest in Tiktokshop Indonesia

Faradissa, Silsiyah (Unknown)
Hapsari, Radhita (Unknown)



Article Info

Publish Date
14 Nov 2025

Abstract

The objective of this research is to corroborates the effects of customer review, rating, and brand image on consumers’ intention to purchase Daviena, a skincare brand, via TikTok Shop in Indonesia. A number of 194 people with the minimum age of seventeen years who have TikTok in their smartphones, who have ever made purchases via TikTok Shop, and who know about the products of Daviena were selected as the respondents. Having been assessed using validity, reliability, and classical assumption tests, the data was analyzed through multiple linear regression. This study finds that customer review positively and significantly influences the purchase intention, that rating positively and significantly affects the purchase intention, and that brand image positively and significantly impacts the purchase intention. Further, the results of the analysis also demonstrate that customer review, rating, and brand image simultaneously have positive and significant impacts on the purchase intention.

Copyrights © 2025






Journal Info

Abbrev

jmppk

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Publish all forms of quantitative and qualitative research articles and other scientific studies related to the field of Marketing Management and Consumer ...