Pendas : Jurnah Ilmiah Pendidikan Dasar
Vol. 10 No. 04 (2025): Volume 10 No. 04 Desember 2025 Terbit

PENERAPAN MODEL MANAJEMEN MUTU TQM DAN ISO DALAM PENGELOLAAN PENDIDIKAN: PENERAPAN MODEL MANAJEMEN MUTU TQM DAN ISO DALAM PENGELOLAAN PENDIDIKAN

Fajrian Nanda Dwi Rezky (Unknown)
Sri Rahayu Amrina Rosyada (Unknown)
M. Sobry (Unknown)



Article Info

Publish Date
13 Nov 2025

Abstract

This study aims to analyze the implementation of Total Quality Management (TQM) and ISO quality management models in educational management. The main focus is on how TQM and ISO principles can be integrated to enhance the effectiveness, efficiency, and quality of educational services in formal educational institutions. This research employs a qualitative descriptive approach through document analysis, interviews, and observations of quality management practices in selected schools and universities. The findings indicate that the application of TQM and ISO significantly contributes to improving quality culture, teacher professionalism, and student satisfaction. However, the success of implementation largely depends on leadership commitment, stakeholder involvement, and the sustainability of evaluation and quality improvement programs. The study concludes that the synergy between TQM and ISO provides an effective strategy for developing a standardized, adaptive, and continuously improving educational management system.

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Journal Info

Abbrev

pendas

Publisher

Subject

Other

Description

Pendas : Jurnah Ilmiah Pendidikan Dasar is a journal published twice a year, namely in June and December that aims to be a forum for scientific publications to pour ideas and studies complemented with the results of research related to primary school education. To achieve this, basic education ...