eProceedings of Management
Vol. 12 No. 5 (2025): Oktober 2025

FORMULASI STRATEGI HOTEL DANAU DARIZA MENGGUNAKAN ANALISIS SWOT DAN QSPM MATRIX

Tefirmansyah, Salwa Khoirunnisa (Unknown)
Alamsyah, Muhammad Iqbal (Unknown)



Article Info

Publish Date
20 Nov 2025

Abstract

Hotel Danau Dariza is one of the leading accommodations in Garut Regency, featuring traditional architecture inspired by local cultural heritage. However, the hotel has experienced a decline in occupancy rates due to increasing competition and shifting tourist preferences toward digitalized services. This study aims to formulate an effective business development strategy to enhance the hotel’s competitiveness. The research employs a descriptive qualitative approach using the Quantitative Strategic Planning Matrix (QSPM), which includes the input stage (IFE and EFE matrices), matching stage (SWOT and IE matrices), and decision stage (QSPM). The analysis results indicate that Hotel Danau Dariza falls into the "hold and maintain" strategic position, with an Internal Factor Evaluation (IFE) score of 2,778, and an External Factor Evaluation (EFE) score of 2,407. The prioritized strategy is product development, in the form of adding and modifying services, with the highest Total Attractiveness Score (TAS) of 6,027. This strategy is considered the most appropriate for enhancing customer experience, strengthening competitive advantage, and increasing hotel occupancy in a sustainable manner. Keywords: Matriks IFE, Matriks EFE, Matriks SWOT, Matriks IE, QSPM

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Journal Info

Abbrev

management

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

merupakan media publikasi karya ilmiah lulusan Universitas Telkom yang berisi tentang kajian management. Karya Tulis ilmiah yang diunggah akan melalui prosedur pemeriksaan (reviewer) dan approval pembimbing ...