Jurnal Ilmiah Manajemen & Kewirausahaan
Vol 10 No 4 (2024): Juni

Cross-Cultural Impacts on Ethical Marketing Practices and Consumer Trust: Evidence from Hospitality Small and Medium-Sized Enterprises in Bali, Indonesia

Nurfadhilah, Nurfadhilah (Unknown)
Tijjang, Bakhtiar (Unknown)
Binti Abd Hafiz, Khalilah (Unknown)
Ikhrami, Siti Mirna (Unknown)



Article Info

Publish Date
16 Oct 2025

Abstract

This study aims to analyze the influence of cross-cultural factors on ethical marketing practices and consumer trust, with Balinese cultural values serving as a moderating variable in the hospitality sector of MSMEs in Bali. A quantitative approach with an explanatory design was used through a survey of 200 respondents, and the data were analyzed using the Partial Least Squares–Structural Equation Modeling (PLS-SEM) method with SmartPLS 4.0. The results show that four dimensions of Hofstede's culture have a significant effect on ethical marketing practices, namely Individualism vs. Collectivism (β = 0.221; p < 0.001), Power Distance (β = 0.103; p < 0.05), Uncertainty Avoidance (β = 0.189; p < 0.01), and Long-Term Orientation (β = 0.267; p < 0.001), while Masculinity vs. Femininity was not significant (p > 0.05). Ethical marketing practices have a strong influence on consumer trust (β = 0.612; p < 0.001), and Balinese cultural values (Tri Hita Karana) strengthen this relationship (β = 0.167; p < 0.01). These findings emphasize the importance of synergy between universal ethical values and local wisdom in building trust and sustainability in culture-based tourism businesses

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Journal Info

Abbrev

man

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Ilmiah Manajemen & Kewirausahaan a is a peer-reviewed journal published by the Faculty of Economics and Business Andi Sapada Institute of Social and Business Sciences. JIMK is published four times a year in March, June, September, and December. This journal provides direct open access to ...