Jejak digital: Jurnal Ilmiah Multidisiplin
Vol. 1 No. 6 (2025): NOVEMBER

SuarAman Inovasi Platform Dukungan Psikologis Daring Berbasis Anonimitas bagi Mahasiswa Universitas Negeri Malang

Adinda Arofah Putri Indarti (Unknown)
Abdul Aziz Tri Nugroho (Unknown)
Alfia Nuraini (Unknown)
Alfi Nur Hayati (Unknown)
Aulia Nadia Majid (Unknown)
Azzahra Rahmalia Putri (Unknown)
Desta Awwallillah Zain (Unknown)
Bilbinia Herlinda Kuncoro Putri (Unknown)



Article Info

Publish Date
29 Nov 2025

Abstract

In the Indonesian higher education context, student psychological well-being is a critical concern, particularly post-pandemic. This quantitative study designed SuarAman, an anonymous online psychological support system for Universitas Negeri Malang students. Using a User-Centered Design approach with 50 participants, data revealed 74% demanded anonymous platforms, while 88% considered anonymity essential for mental health support. The anonymous "Peer Listener" chat feature was strongly preferred (92%), indicating a clear inclination toward informal peer support. With 66% very likely to adopt the platform, substantial user uptake is anticipated. Notably, half reported intermittent isolation and 48% faced frequent academic stress. SuarAman incorporates three core features: Online Peer Listener service, Student Community Forum, and Non-Formal Consultation Service. This initiative helps overcome stigma associated with traditional counseling. The findings emphasize the necessity of robust data security, comprehensive peer listener training, and diligent forum moderation in developing effective digital mental health solutions for university environments.  

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Journal Info

Abbrev

jejakdigital

Publisher

Subject

Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

Description

Jurnal Ilmiah Multidisiplin adalah jurnal elektronik dan cetak Open Access Journal yang diterbitkan oleh Indo Publishing setiap 6 kali dalam setahun menyediakan forum untuk mempublikasikan artikel penelitian asli, artikel review dari kontributor, dan berita teknologi baru mencangkup multidisiplin ...