<![CDATA[The Tangerang–Merak Toll Road is a strategic infrastructure that plays a role in reducing congestion and improving the smooth distribution of goods and services. This study aims to analyze vehicle arrival rates, service times, vehicle queues, and the number of toll gates required, both in existing conditions and in projections for the next 10 years. The research method used is quantitative descriptive through field surveys, secondary data collection, and analysis using the FIFO queueing theory and minimum toll road service standards. The results show that the existing toll gate capacity is no longer sufficient to serve the growth in vehicle volume. At the Serang Timur Toll Gate, the number of entry gates needs to be increased from four to six and the number of exit gates from five to seven. Meanwhile, at the Serang Barat Toll Gate, the number of entry gates needs to be increased from five to seven and the number of exit gates from four to six. Queue simulations show that without additional gates, service intensity will exceed optimal capacity (p>1), which has the potential to cause congestion during rush hours and holiday seasons. Based on the analysis, increasing the number of toll booths is an important step to maintain smooth traffic flow and improve service quality in the long term. This system is expected to enhance the transparency and security of digital-based service processes.]]>
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