Analysis of the Influence of Financial Literacy and Financial Inclusion on Use of Financial Technology (Fintech) (Case Study of Islamic Bank Customers )

Muhammad Aldrian Oktofa (Faculty of Islamic Economics and Business, UIN North Sumatra)
Tuti Anggraini (Faculty of Islamic Economics and Business, UIN North Sumatra)

Jurnal Ilmiah Ekonomi Islam
Vol. 11 No. 05 (2025): JIEI : Vol. 11, No. 05, 2025

This research is motivated by the rapid development technology digital finance ( financial technology or fintech ) which also change behavior customers in accessing and utilizing service finance , including in the sector Islamic banking . However , the high fintech adoption doesn't always work along with level literacy and inclusion finance society , especially Islamic bank customers who have characteristics and preferences special based on Sharia principles . Formulation The problem in this research is focused on the question : (1) What is the influence of financial literacy to use of fintech by sharia bank customers ? (2) How is the influence financial inclusion to use of fintech by Islamic bank customers ? and (3) What are financial literacy and financial inclusion? in a way simultaneous influential significant to use of fintech by sharia bank customers ? The purpose of This research is to analyze in a way in-depth how the level literacy finance and inclusion finance influence pattern use fintech services by Islamic bank customers , as well as to identify connection simultaneous between​ second variables independent the to variables dependent . This study uses approach qualitative with method studies bibliography and descriptive-analytical , which examines various primary and secondary sources , including research results previous studies , scientific journals , and academic books relevant . Research result shows that good financial literacy and financial inclusion own influence positive and significant to the use of fintech by sharia bank customers is good in a way partial and simultaneous . Literacy level adequate finances​ help customers understand risks and benefits fintech services , as well as making decisions smart finance . Meanwhile​ that , level inclusion good finances​ open wider access​ to products and services finance digital- based . Combination both of them push improvement optimal adoption of fintech in the context Islamic banking , in line with findings study previously stated that the ability individuals in understanding information finance as well as access to institution finance are two factors crucial in acceleration transformation digital finance .