Journal of Strategy and Transformation in Educational Management
Volume 2 Issue 2 November 2025

Designing Quality Management Systems for Higher Education Transformation

Yusup, Muhammad Firdaus Bin (Unknown)



Article Info

Publish Date
30 Nov 2025

Abstract

Higher education institutions are undergoing significant transformation driven by rapid digitalization, shifting learner expectations, and rising demands for accountability. These changes challenge universities to redesign their Quality Management Systems (QMS) so they can remain agile, competitive, and aligned with global standards. This study presents a strategic framework for designing a QMS that supports institutional transformation by integrating digital tools, evidence-based decision-making, and continuous quality improvement processes. Using a qualitative exploratory approach involving document analysis and expert validation, the study identifies key components of an effective QMS: leadership commitment, holistic governance, digital monitoring systems, stakeholder engagement, and data-driven evaluation. Findings show that well-structured QMS designs lead to improved institutional performance, enhanced academic quality, and sustainable organizational transformation. The paper offers practical implications for higher education leaders seeking to strengthen internal quality assurance, optimize strategic decision-making, and create a culture of continuous improvement.

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Journal Info

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Description

Focus and Scope The journal covers topics such as: The research scope of this journal is the issues of education management in the world. The journal accepts contributions in the form of theoretical, empirical, and policy. Jostem discusses various topics related to strategy and transformation in ...