Record and Library Journal
Vol. 11 No. 2 (2025): December

User satisfaction of Museum Pendidikan Nasional website: An EUCS & DeLone McLean approach

Tessar Permata, Alvin (Unknown)
Hadiapurwa, Angga (Unknown)
Yanti Ramadhan, Suci (Unknown)



Article Info

Publish Date
09 Dec 2025

Abstract

Background of the study: User satisfaction is crucial for evaluating website design, especially for cultural and educational institutions such as museums. Purpose: The purpose of this study is to measure how the five dimensions of content, accuracy, format, ease of use, and timeliness affect user satisfaction. Method: A quantitative approach was used, employing the EUCS model and the DeLone and McLean Framework, through a survey of 224 students from the Faculty of Education at Universitas Pendidikan Indonesia. Data were collected through a structured questionnaire and analyzed using multiple linear regression. Findings: The findings of this study indicate that content, accuracy, and format are the most significant factors influencing user satisfaction, explaining nearly 93% of the variation in satisfaction. However, ease of use and timeliness show weaker effects. Conclusion: This study suggests that museum websites should prioritize content quality and accuracy while maintaining a user-friendly design. Additionally, further research with a larger, more diverse sample and longitudinal studies is recommended to examine changes in satisfaction over time.

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Journal Info

Abbrev

RLJ

Publisher

Subject

Library & Information Science

Description

Record and Library Journal, with the registered number (E-ISSN: 2442-5168). It is a scientific journal that encompasses library science, records, information, and documentation. Record and Library Journal is a medium for researchers, academicians, professionals, practitioners, and students that are ...