Al-Muamalah: Jurnal Ekonomi Islam, Filantropi dan Perbankan Syariah
Vol 2 No 2 (2025): November

Eksplorasi Faktor Kepercayaan dan Kepuasan Konsumen terhadap Kosmetik Halal pada Shopee

Findartika, Lusianah Dwi (Unknown)
Syauqi, Ubait (Unknown)
Faraby, Muhammad Ersya (Unknown)
Mega Dewi Sri Utami (Unknown)



Article Info

Publish Date
06 Dec 2025

Abstract

The increasing demand for halal cosmetics is driven by growing consumer awareness of product safety, halal certification, and religious compliance. Shopee, as one of the largest e-commerce platforms in Indonesia, has become a major marketplace for consumers seeking information and purchasing halal cosmetic products. This study aims to explore the factors that influence consumer trust and satisfaction toward halal cosmetics on Shopee. Using a qualitative approach through a Systematic Literature Review (SLR), this research analyzed 10 selected articles published between 2020 and 2025 focusing on halal cosmetics, consumer behavior, trust, satisfaction, and online purchasing decisions. The analysis reveals that consumers perceive halal cosmetics as safer and more reliable due to their halal-thayyib attributes. Trust is shaped by the clarity of halal certification, transparent product information, seller credibility, and authentic user reviews. Meanwhile, satisfaction is influenced by product quality, label accuracy, pricing, and service performance such as delivery speed and seller responsiveness. The integration of trust and satisfaction plays a central role in strengthening purchase decisions and encouraging repeat purchases. These findings highlight the importance of accurate digital information, verified halal labels, and consistent seller performance in enhancing consumer confidence and satisfaction in purchasing halal cosmetics through Shopee.

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Journal Info

Abbrev

muamalah

Publisher

Subject

Religion Economics, Econometrics & Finance

Description

Al-Muamalah: Jurnal Ekonomi Islam, Filantropi dan Perbankan Syariah (E-ISSN 3109-1563 | P-ISSN 3109-3752) merupakan jurnal ilmiah nasional yang terbit secara berkala 2 (dua) kali dalam setahun pada bulan Mei dan November sejak tahun 2024. Al-Muamalah: Jurnal Ekonomi Islam, Filantropi dan Perbankan ...