TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akuntansi
Vol 5 No 2 (2025): TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akuntansi

Implementasi Bot Whatsapp untuk Layanan Informasi Frontline: Studi Kasus: STMIK Widya Cipta Dharma

Putra, Muhammad Sadam Saktia (Unknown)
Azahari (Unknown)
Pratiwi, Heny (Unknown)

Article Info

Publish Date
12 Dec 2025

Abstract

This study implements a WhatsApp bot as an automated information service at STMIK Widya Cipta Dharma to assist frontline staff tasks. The system was developed using Node.js and the WhatsApp Web API (Baileys Library) with a rule-based matching approach that maps user keywords to predefined responses. The Waterfall method was applied through analysis, design, implementation, and Black Box Testing. The results show that the bot correctly answered 85% of queries and improved information service efficiency by up to 70%.

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Journal Info
TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akuntansi
Website

Abbrev

tamika

Publisher

Universitas Methodist Indonesia

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akuntansi merupakan Jurnal Penelitian Bidang Manajemen Informatika dan Komputerisasi Akuntansi yang dikelola ole Program Studi Manajemen Informatika dan Komputerisasi Akuntansi dan diterbitkan oleh Universitas Methodist Indonesia. ...