Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akuntansi
Putra, Muhammad Sadam Saktia
Unknown Affiliation
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Implementasi Bot Whatsapp untuk Layanan Informasi Frontline: Studi Kasus: STMIK Widya Cipta Dharma Putra, Muhammad Sadam Saktia; Azahari; Pratiwi, Heny
TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akuntansi Vol 5 No 2 (2025): TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akuntansi
Publisher : Universitas Methodist Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study implements a WhatsApp bot as an automated information service at STMIK Widya Cipta Dharma to assist frontline staff tasks. The system was developed using Node.js and the WhatsApp Web API (Baileys Library) with a rule-based matching approach that maps user keywords to predefined responses. The Waterfall method was applied through analysis, design, implementation, and Black Box Testing. The results show that the bot correctly answered 85% of queries and improved information service efficiency by up to 70%.
Co-Authors Azahari Pratiwi, Heny