Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan
Vol. 5 No. 1 (2026): Januari: Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan

Pengaruh Kualitas Pelayanan, Atmosfer dan Positive Emotion terhadap Revisit Intention pada Tahoma Cafe and Eatery

Ni Kadek Erika Asih Arsana Dewi (Unknown)
I Nengah Wirsa (Unknown)



Article Info

Publish Date
03 Dec 2025

Abstract

This study examines the influence of service quality, cafe atmosphere, and positive emotions on revisit intention at Tahoma Café & Eatery in Denpasar, Bali. Using a quantitative approach and non-probability (accidental) sampling technique, 108 customers (Likert scale 1–5) completed a questionnaire that was valid (r > 0.30) and reliable (Cronbach's α > 0.70). Analysis using multiple linear regression in SPSS after all classical assumption tests were met (normality, no multicollinearity, and homoscedasticity). The results show that service quality (β = 0.380; p < 0.001), atmosphere (β = 0.304; p < 0.001), and positive emotions (β = 0.188; p < 0.001) have a positive and significant effect on revisit intention; Simultaneously, the model was significant (F = 72.339; p < 0.001) with clear capability (Adjusted R² = 0.667). Service quality is superior and responsive, combined with a comfortable atmosphere and positive emotions among visitors, which are the key to building loyalty and repeat visits in the cafe business.

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Journal Info

Abbrev

jempper

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan (JEMPPER): menyambut baik kiriman yang memberikan wawasan tentang masalah terkini dan utama yang berhubungan dengan studi Ilmu Ekonomi Manajemen termasuk Manajemen Pariwisata dan Perhotelan. Jurnal ini menyediakan tempat bagi para peneliti dan ...