Jurnal Media Digital
Vol. 1 No. 02 (2025): Media Digital November 2025

Analysis of The EdLink Application Using The System Usability Scale (SUS) in Relation to User Satisfaction

Barut, Yuliandro Triatno Budianto (Unknown)
Manaf, Khaerul (Unknown)



Article Info

Publish Date
30 Nov 2025

Abstract

This study aims to evaluate the usability and user satisfaction of the EdLink application using the System Usability Scale (SUS) method. SUS is a usability assessment tool consisting of 10 items—five positive and five negative—scored and converted into a total score from 0 to 100. The results are interpreted using the Grade Scale, Adjective Rating, Acceptability Ranges, and Net Promoter Score (NPS) to provide a comprehensive view of user perceptions. The EdLink application received a SUS score of 74.7, categorized as Grade B and rated “Good,” indicating that it is fairly easy to use and meets essential digital learning needs. It falls under the “Acceptable” range, although some limitations remain, such as the lack of automatic notifications, limited access to academic transcripts, and no academic data download feature. Most users were classified as “Passive” in the NPS, suggesting general satisfaction but limited enthusiasm to recommend the app

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Journal Info

Abbrev

jmd

Publisher

Subject

Computer Science & IT Decision Sciences, Operations Research & Management

Description

Jurnal Media Digital mengundang para akademisi, praktisi, dan peneliti untuk berkontribusi dalam publikasi ilmiah yang berfokus pada perkembangan dan inovasi dalam bidang Teknologi Informasi, Desain Komunikasi Visual (DKV), serta Bisnis Digital. Jurnal ini berkomitmen untuk menjadi wadah akademik ...