Business Perspective Journal
Vol. 5 No. 2 (2025): Business Perspective Journal

Analisis Strategi Layanan Purna Jual Motor Honda dalam Meningkatkan Minat Beli pada PT. Bina Eka Sahada Trading Jatimulyo Lampung Selatan

Amalia, Putri (Unknown)
Amir, Aprilianto (Unknown)
Gunawan (Unknown)



Article Info

Publish Date
14 Dec 2025

Abstract

After-sales service is a service provided by a company after a customer purchases a product or service. After-sales service is one of the supporting factors in increasing people's buying interest in Honda motorbikes. PT. Bina Eka Sahada Trading Jatimulyo is a company operating in the automotive trading sector, and is an official Honda motorbike dealer with one of the largest sales in Lampung. This research aims to analyze the after-sales service strategy for Honda motorbikes implemented by PT. Bina Eka Sahada Trading Jatimulyo in increasing consumer buying interest. This research uses qualitative methods with data obtained through in-depth interviews with management, after-sales service staff, and consumers who have used Honda motorbike products. The research results show that an after-sales service strategy which includes a guarantee provided, availability of spare parts, adequate service and facilities can increase consumer satisfaction which has an impact on consumer buying interest in Honda motorbike products. Keywords: strategy, after sales service, purchase interest

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Journal Info

Abbrev

bpj

Publisher

Subject

Economics, Econometrics & Finance

Description

Business Perspective Journal is an online and printed journal published by the Business Administration Study Program, Faculty of Social and Political Sciences, Tulang Bawang University, Lampung. This journal contains various articles related to research results and studies in the field of business ...