Journal of Information Systems and Technology
Vol. 1 No. 2 (2025): Journal of Information Systems and Technology

Artificial Intelligence (AI) for Information Services Delivery by Librarians in Universities in Northwest Nigeria: Case Study of Kashim Ibrahim Library, Ahmadu Bello University, Zaria

Sadiat Lola Atte (Kashim Ibrahim Library, Ahmadu Bello University, Zaria)



Article Info

Publish Date
14 Dec 2025

Abstract

Artificial Intelligence (AI) is revolutionizing library services globally by automating processes, enhancing user engagement, and improving information retrieval efficiency. This study evaluates AI integration for information service delivery at Kashim Ibrahim Library, Ahmadu Bello University, Zaria, Northwest Nigeria, a region with limited AI adoption in academic libraries. The population comprised 90 academic librarians. Research objectives were to identify AI technologies librarians are aware of and determine challenges hindering integration. A descriptive survey design employed a structured questionnaire with a 4-point Likert scale (Strongly Agree=4, Agree=3, Disagree=2, Strongly Disagree=1). Validity was ensured through expert review, and reliability via Guttman Split-half test (r=0.91). Data from 90 respondents were analyzed using mean (x̄) and standard deviation (σ), benchmarked against a decision mean of 2.50. Findings from the study revealed high awareness of chatbots (x̄=3.25) and recommendation systems (x̄=3.10), moderate for automated cataloging (x̄=2.70) and NLP (x̄=2.60), but low for text mining (x̄=2.15). Major challenges included insufficient funding (x̄=3.40), lack of trained personnel (x̄=3.20), and unreliable infrastructure (x̄=2.90). The study concludes that AI awareness exists but integration is constrained by resource and skill deficits. 

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Journal Info

Abbrev

jistech

Publisher

Subject

Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering Mechanical Engineering

Description

Journal of Information Systems and Technology is an international peer-reviewed journal dedicated to publishing high-quality research, reviews, and practical studies in the field of information systems and technology. The journal aims to provide a platform for researchers, academics, practitioners, ...