Manajemen : Jurnal Ekonomi
Vol. 6 No. 3 (2024): Manajemen : Jurnal Ekonomi Vol 6 No 3 November 2024

ANTECEDENT AND CONSEQUENCES OF CUSTOMER SATISFACTION OF LOCAL FAST FOOD IN INDONESIA

Yonatan Stenly Sugiarto (Universitas Trisakti)
Luki Adiati Pratomo (Faculty Economy and Business, Universitas Trisakti)



Article Info

Publish Date
30 Nov 2024

Abstract

The aim of this research is to analyze the positive influence of customization, entertainment, trendiness, interaction on purchase intention, the positive influence of customization, entertainment, trendiness, interaction on customer satisfaction, consumer satisfaction on purchase intention. The data analysis method in this research applies the structural equation model (SEM), is a powerful multivariate tool for analyzing research hypotheses via AMOS ver 23. The expected results in this research are concluded as follows: Customization has a positive effect on purchase intention, Entertainment has a positive effect on purchase intention, There is no positive effect of trendiness on purchase intention, There is no positive effect of interaction on purchase intention, Customization has a positive effect on customer satisfaction, Entertainment has an effect positive effect on customer satisfaction, Trendiness has a positive effect on customer satisfaction, There is no positive effect of interaction on customer satisfaction, Customer satisfaction has a positive effect on purchase intention. This research can provide input and recommendations for further research by adding independent variables, namely food quality and physical environment quality, then it would be better to add other local fast food in Indonesia.

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Journal Info

Abbrev

JEUSI

Publisher

Subject

Economics, Econometrics & Finance

Description

Manajemen : Jurnal Ekonomi (EISSN: 2302-5964), adalah jurnal online nasional dengan sistem peer-review, yang diterbitkan oleh Fakultas Ekonomi Universitas Simalungun, Indonesia. Ruang lingkup jurnal ini meliputi bidang Ekonomi, Bisnis dan Kewirausahaan. Manajemen : jurnal Ekonomi telah terdaftar di ...