Lontar : Jurnal Ilmu Komunikasi
Vol. 13 No. 2 (2025): Lontar : Jurnal Ilmu Komunikasi (In Press)

Client’s Communication Privacy Boundaries in Ruang Refleksi Online Service of Halo Jiwa Indonesia

Andi Bulqis Safirah (Universitas Hasanuddin)
Tuti Bahfiarti (Universitas Hasanuddin)
Jeanny Maria Fatimah (Universitas Hasanuddin)



Article Info

Publish Date
30 Dec 2025

Abstract

Ruang Refleksi Online (RRO), or Online Reflection Room, is one of Halo Jiwa Indonesia’s online-based counseling services, providing emotional support to people since the COVID-19 pandemic. This online-based counseling is a free and non-professional service provided by peer counselors from Halo Jiwa Indonesia members, which was held in 2020. This study aims to know how the client manages their privacy rules in peer counseling, according to five criteria of Communication Privacy Management in boundary rules, which are culture, motivation, context, gender, and risk-benefit ratio. This research type is a qualitative method with a case study approach. Four clients were chosen from purposive sampling with a specific category. From this study, it can be concluded that clients of Ruang Refleksi Online created their privacy rule according to their motivation, contextual, and risk-benefit ratio factors. This determines how much self-disclosure they can share with the peer counselor during interpersonal communication in the counseling session. The clients could also feel the positive impact, such as feeling calmer and relieved from Ruang Refleksi Online

Copyrights © 2025






Journal Info

Abbrev

LONTAR

Publisher

Subject

Social Sciences Other

Description

This journal is published to develop the ability of lecturers in writing in accordance with the field of cultivation, including public relations and journalism, in addition to the journal LONTAR discuss social phenomena concerned with the science of ...