Jurnal Cinta Nusantara
Vol. 1 No. 2 (2023): JURNAL CINTA NUSANTARA

The Influence of Social Media Marketing on Brand Loyalty Mediated by Brand Trust and Brand Equity at the Grand Family Mother and Child Hospital

Elizabeth Margaretha P, Tantri Yanuar Rahmat Syah, Cri Sajjana Prajna Wekadigunawan (Universitas Esa Unggul)



Article Info

Publish Date
02 Nov 2023

Abstract

Digital technology has changed the way companies do business, including the way companies market their products or services, because the power of digital transformation, especially through social media, can effectively influence consumer purchasing behavior and brand equity. The research was conducted with the aim of finding out the influence of social media marketing on brand trust, brand equity and brand loyalty. Then to find out the influence of brand trust on brand equity, brand equity on brand loyalty, and to find out the influence of the role of mediating variables brand trust and brand equity on the relationship between social media marketing and brand loyalty. This research is included in the type of explanatory causality research, with the research population being all RSIA Grand Family patients who actively use social media. The number of samples in this study was 145 respondents, and the sample method was non-probability sampling. The Structural Equation Model (SEM), together with the Lisrel (Linear Structural Relation) program version 8.80, was used to analyze the data in this study. The results of this research found that social media marketing has a positive and significant effect on brand trust, brand equity and brand loyalty. Furthermore, the results of this research found that brand trust had a positive and significant effect on brand equity, then brand equity had a positive and significant effect on brand loyalty. In this research, brand trust and brand equity were found to mediate the relationship between social media marketing and brand loyalty. However, this research found that brand trust does not have a significant effect on brand loyalty.

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Journal Info

Abbrev

cintanusantarajournal

Publisher

Subject

Religion Humanities Economics, Econometrics & Finance Health Professions Other

Description

CNJ (Cinta Nusantara Jurnal) is published by CV. Bunda Ratu with which is published 4 time in 1 year (September, November, February, May) and manuscripts published in the form of scientific papers related to multidisciplinary science: 1. Scientific research in the field of Education. 2. Scientific ...