Krisnadwipayana International Journal of Management Studies
Vol 1 No 1 (2021): Krisnadwipayana International Journal of Management Studies

MEASURING COMMUNITY SATISFACTION IN LOCAL AUTHORITY: IMPORTANT SATISFACTION ANALYSIS

Budhi Suparningsih (Faculty of Economics, Krisnadwipayana University)
Harry Indratjahyo (Faculty of Economics Krisnadwiapayana University)
Suharto (Faculty of Economics Krisnadwiapayana University)

Article Info

Publish Date
26 Apr 2021

Abstract

Local authority has the imperative rules to obtain community satisfaction through its performance. Quality services delivered to community driving prosperous local authority to delight community. Therefore, this research attempt to develop framework on community satisfaction through service quality dimensions. Important satisfaction analysis is deployed to measure community satisfaction towards service quality provided by local authority. The gap from this analysis enables to cater the level of importance and satisfaction of service quality provided by local authority. This method proposed in this study facilitates local authority to perform service excellence for the community.

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Journal Info
Krisnadwipayana International Journal of Management Studies
Website

Abbrev

kijms

Publisher

Universitas Krisnadwipayana

Subject

Humanities Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

Description

The objective of this scholarly journal is to publish empirical research, theory, and concepts developed in management studies. The Comprehensive research methods including quantitative, qualitative, and mixed method research in accordance to enrich the scientific articles are welcome. The scope of ...