Jurnal Ekonomi, Manajemen, dan Bisnis
Vol. 2 No. 1 (2024): Jurnal Ekonomi, Manajemen dan Bisnis

Analysis of Generation Z Consumer Decisions in Using QRIS as a Digital Payment System

Pasya Adinda Putri (Universitas Negeri Jakarta, Indonesia)
Virgi Baker Awan Zibarani (Universitas Negeri Jakarta, Indonesia)
Gisheila Hana Lysa (Universitas Negeri Jakarta, Indonesia)
Marshall Ramadhan (Universitas Negeri Jakarta, Indonesia)
Rizka Zakiah (Universitas Negeri Jakarta, Indonesia)



Article Info

Publish Date
29 Jun 2024

Abstract

Digital transformation has reshaped consumer behavior in financial transactions, particularly among generation Z, who are highly adaptive to technology. This study aims to analyze generation Z consumer decisions in using QRIS as a digital payment system. A descriptive qualitative approach was employed, using online open-ended questionnaires distributed to 227 respondents aged 13–28 years. Thematic analysis was conducted to identify factors influencing QRIS usage decisions. The results indicate that ease of access, transaction speed, and perceived security are dominant factors in the adoption of QRIS, while social influence also plays a significant role among generation Z users. This study highlights the importance of enhancing digital literacy and strengthening consumer trust in technology-based payment services

Copyrights © 2024






Journal Info

Abbrev

emis

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Ekonomi, Manajemen dan Bisnis is a double-blind peer-reviewed journal published by Lembaga Penelitian dan Pendidikan (LPP) Kalibra. It provides a platform for scholars, researchers, and practitioners to discuss issues in economics, management, and business. The journal publishes original ...