Journal of Economics and Social Sciences
Vol. 5 No. 1 (2026)

Building Work Culture in the Implementation of Electronic Medical Records to Improve the Effectiveness of Inpatient Services at Wedabay Medical Center, North Maluku

Edi Hartono (Universitas Adhirajasa Reswara Sanjaya)
A. Rohendi (Universitas Adhirajasa Reswara Sanjaya, Bandung)
Yani Restiani Widjaja (Universitas Adhirajasa Reswara Sanjaya, Bandung)



Article Info

Publish Date
09 Jan 2026

Abstract

The implementation of Electronic Medical Records (EMR) is a key component of healthcare digital transformation aimed at improving the effectiveness of inpatient services. The success of EMR implementation is strongly influenced by the work culture of healthcare professionals. This study aims to analyze the role of work culture in supporting EMR implementation, identify existing challenges, and propose improvement strategies at Weda Bay Medical Center, North Maluku. This study employed a qualitative case study approach. Data were collected through in-depth interviews, observation, and document analysis, and analyzed using thematic analysis. The findings indicate that EMR implementation fosters a more disciplined, accountable, and digitally oriented work culture, leading to improved speed, accuracy, and coordination of inpatient services. However, challenges such as limited digital competence, resistance to change, and technical system issues remain. Continuous training, strengthened IT infrastructure, managerial support, and workflow adjustments are required to enhance effectiveness. The study concludes that an adaptive work culture is essential for effective EMR-based inpatient services.

Copyrights © 2026






Journal Info

Abbrev

jess

Publisher

Subject

Agriculture, Biological Sciences & Forestry Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Social Sciences

Description

ournal of Economics and Social Sciences (JESS) is a peer-reviewed journal published twice a year (every June and December) by CV. Civiliza Publishing. Journal of Economics and Social Sciences (JESS) accepts original scientific papers that have never been published. The discussion in this journal ...