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All Journal JAM : Jurnal Aplikasi Manajemen Ikonomika : Jurnal Ekonomi dan Bisnis Islam Journal of Economic, Bussines and Accounting (COSTING) JURNAL PENDIDIKAN TAMBUSAI JKM (Jurnal Kebidanan Malahayati) Jurnal Ilmu Kedokteran dan Kesehatan GEMA EKONOMI Research of Service Administration Health and Sains Healthys JURNAL EKONOMI BISNIS DAN MANAJEMEN (EKO-BISMA) Jurnal Sosial dan Sains Journal of Economics and Social Sciences Innovative: Journal Of Social Science Research J-CEKI
A. Rohendi, A.
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Agriculture, Biological Sciences & Forestry Humanities Astronomy Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Health Professions Immunology & microbiology Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Medicine & Pharmacology Physics Public Health Social Sciences Other

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The Effect Of Price Perception And Waiting Time On Revisit Intention Mediated By Word Of Mouth Sofia, Sofia; Rohendi, A.; Rubini, Rizki Adriansyah
JKM (Jurnal Kebidanan Malahayati) Vol 10, No 12 (2024): Volume 10 No.12 Desember 2024
Publisher : Program Studi Kebidanan Fakultas Ilmu Kesehatan Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/jkm.v10i12.18607

Abstract

Kesehatan gigi dan mulut merupakan aspek penting dalam kehidupan seseorang, karena kondisi di rongga mulut ini dapat berdampak pada kesehatan secara keseluruhan. Persepsi harga dan waktu tunggu merupakan salah satu permasalahan yang dapat menyebabkan pengalaman tidak menyenangkan pada pasien selama perawatan dan akan mempengaruhi minat kunjungan ulang. Penelitian ini bertujuan untuk mengetahui pengeruh persepsi harga, waktu tunggu terhadap  revisit intention yang dimediasi oleh word of mouth. Desain penelitian ini adalah jenis studi kuantitatif dengan menggunakan kuisioner. Studi tersebut dilakukan di  Klinik Arini Dental Care (ADC) Karawang pada bulan Oktober 2024. Metode penelitian menggunakan pengambilan sampe melalui Accidental Sampling dengan jumlah sampel yang sebanyak 100 responden. Analisis data yang digunakan adalah  analisis regresi linear berganda dan uji sobel untuk mengetahui pengaruh variabel mediasi. Hasil penelitian menunjukkan bahwa terdapat pengaruh yang antara persepsi harga, waktu tunggu dan word of mouth terhadap revisit intention dengan nilai p-value 0.00 (<0.05), serta word of mouth dapat memediasi hubungan antara persepsi harga terhadap revisit intention di klinik ADC dengan nilai p-value  sebesar 0.02 (<0.05). Kesimpulan pada penelitian ini adalah ada pengaruh persepsi harga , waktu tunggu dan word of mouth terhadap revisit intention dan word of mouth dapat memediasi pengaruh antara persepsi harga terhadap revisit intention. Kata Kunci: Persepsi harga, revisit intention, waktu tunggu, word of mouth ABSTRACT Oral and dental health is an important aspect of a person's life because the condition of the oral cavity can impact overall health. Price perception and waiting time are issues that can cause unpleasant experiences for patients during treatment, affecting their intention to revisit. This study aims to determine the influence of price perception and waiting time on revisit intention, mediated by word of mouth. The study design is quantitative, using a questionnaire. The research was conducted at the Arini Dental Care (ADC) Clinic in Karawang in October 2024. The research method employed accidental sampling, with a sample size of 100 respondents. Data analysis was conducted using multiple linear regression analysis and the Sobel test to determine the effect of the mediating variables. The results indicate that there is an influence of price perception, waiting time, and word of mouth on revisit intention, with a p-value of 0.00 (<0.05). Additionally, word of mouth mediates the relationship between price perception and revisit intention at the ADC clinic, with a p-value of 0.02 (<0.05). The conclusion of this study is that price perception, waiting time, and word of mouth influence revisit intention, and word of mouth can mediate the influence between price perception and revisit intention. Keywords: Price perception, revisit intention, waiting time, word of mouth.
The Influence Of Dental Nurses' Knowledge, Attitude, And Behavior On The Implementation Of Patient Safety Targets Wijaya, Yongki Hadinata; Rohendi, A.; Widjaja, Yani Restiani
JKM (Jurnal Kebidanan Malahayati) Vol 10, No 12 (2024): Volume 10 No.12 Desember 2024
Publisher : Program Studi Kebidanan Fakultas Ilmu Kesehatan Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/jkm.v10i12.18595

Abstract

Keselamatan pasien adalah elemen vital dalam pelayanan kesehatan yang berfungsi mencegah serta mengurangi risiko cedera atau kesalahan medis. Di Rumah Sakit Gigi dan Mulut Pendidikan (RSGMP) Nala Husada, keselamatan pasien menjadi prioritas, mengingat peran perawat gigi yang berinteraksi langsung dengan pasien dalam lingkungan pelayanan kesehatan yang terintegrasi. Penelitian ini bertujuan untuk menganalisis hubungan antara pengetahuan, sikap, dan perilaku perawat terhadap pelaksanaan sasaran keselamatan pasien, sesuai standar akreditasi STARKES 2022. Metode penelitian menggunakan pendekatan kuantitatif dengan mengukur variabel pengetahuan, sikap, dan perilaku perawat gigi. Hasil penelitian menunjukkan bahwa sikap dan perilaku perawat berpengaruh signifikan terhadap pelaksanaan keselamatan pasien, dengan nilai signifikansi masing-masing 0,013 dan 0,035 (<0,05). Temuan ini menegaskan bahwa sikap positif dan perilaku yang baik dari tenaga kesehatan sangat memengaruhi kepatuhan terhadap prosedur keselamatan pasien. Analisis simultan juga menunjukkan pengaruh signifikan dari ketiga variabel terhadap pencapaian keselamatan pasien, dengan nilai signifikansi 0,00 (<0,05). Kesimpulannya, pengetahuan, sikap, dan perilaku positif dari tenaga kesehatan adalah faktor krusial dalam mencapai sasaran keselamatan pasien di RSGMP Nala Husada.Saran Kombinasi antara pengetahuan, sikap, dan perilaku yang baik menciptakan sistem yang efektif dalam menerapkan kebijakan keselamatan pasien. Kata Kunci : Pengetahuan perawat gigi, Sikap Perawat Gigi, Perilaku Perawat Gigi, dan Pelaksanaan Sasaran Keselamatan Pasien. ABSTRACT Patient safety is a vital element in health services that serves to prevent and reduce the risk of injury or medical errors. At the Nala Husada Dental and Oral Teaching Hospital (RSGMP), patient safety is a priority, considering the role of dental nurses who interact directly with patients in an integrated health service environment. This study aims to analyze the relationship between knowledge, attitudes, and behavior of nurses towards the implementation of patient safety targets, according to the STARKES 2022 accreditation standards. The research method uses a quantitative approach by measuring the variables of knowledge, attitudes, and behavior of dental nurses. The results showed that nurses' attitudes and behaviors had a significant effect on the implementation of patient safety, with significance values of 0.013 and 0.035 (<0.05 ) , respectively . This finding confirms that positive attitudes and good behavior of health workers greatly influence compliance with patient safety procedures. Simultaneous analysis also showed a significant effect of the three variables on achieving patient safety, with a significance value of 0.00 ( <0.05). In conclusion, positive knowledge, attitudes, and behavior of health workers are crucial factors in achieving patient safety targets at RSGMP Nala Husada.SuggestionThe combination of good knowledge, attitude, and behavior creates an effective system in implementing patient safety policies Keywords : Dental nurse knowledge, dental nurse attitudes, dental nurse behavior, and implementation of patient safety targets. 
The Influence Of Digital Marketing, Health Insurance,On Revisit Intention Mediated By Patient’s Experience Vaiga, Rifqah; Rohendi, A.; Lestari, Yuniati
JKM (Jurnal Kebidanan Malahayati) Vol 10, No 12 (2024): Volume 10 No.12 Desember 2024
Publisher : Program Studi Kebidanan Fakultas Ilmu Kesehatan Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/jkm.v10i12.18574

Abstract

Kesadaran masyarakat mengenai kesehatan gigi dan mulutnya sudah mulai meningkat. Banyaknya klinik dan praktek pribadi dokter gigi mengharuskan tiap-tiap klinik untuk bersaing. Transformasi digital dalam pemasaran (digital marketing) serta penggunaan asuransi medis (health insurance) merupakan suatu permasalahan yang dapat meningkatkan atau menurunkan angka kunjungan berulang di suatu klinik. Penelitian ini bertujuan untuk mengetahui pengaruh dari digital marketing dan asuransi kesehatan  terhadap kunjungan berulang dengan dimediasi oleh pengalaman pasien. Desain penelitian ini adalah jenis studi kuantitatif dengan menggunakan kuisioner. Penelitian ini dilakukan di Ismile Dental Clinic cabang Pancasila Pontianak, pada bulan Okotober 2024. Metode penelitian menggunakan Non Probability Sampling  dengan jumlah sampel sebanyak 100 responden. Analisis data yang digunakan adalah analisis regresi sederhana, uji sobel, dan uji regresi berganda. Hasil penelitian menggunakan uji sobel menunjukkan bahwa nilai p-value sebesar 0,01 untuk pengaruh digital marketing, dan health insurance terhadap revisit intention dengan dimediasi oleh aptient. Experience. Hasil penelitian menggunakan uji regresi berganda  terdapat hasil digital marketing 0,376,asuransi Kesehatan  0,760 , serta pengalaman pasien sebesar 0,35 terhadap kunjungan berulang. Kesimpulan dari penelitian ini ialah digital marketing,dan asuransi kesehatan  dapat berpengaruh terhadap kunjungan berulang dengan dimediasi oleh pengalaman pasien.  Kata Kunci : Digital Marketing, Asuransi Kesehatan, , Kunjungan Berulang, Pengalaman Pasien ABSTRACT Public awareness of dental and oral health has begun to increase. The large number of clinics and private dental practices requires each clinic to compete. Digital transformation in marketing (digital marketing) and the use of medical insurance (health insurance) are issues that can increase or decrease the number of revisit intention to a clinic. This study aims to determine the effect of digital marketing and health insurance on revisit intention mediated by patient experience. The design of this study is a quantitative study type using a questionnaire. This study was conducted at the Ismile Dental Clinic, Pancasila Pontianak branch, in October 2024. The research method used Non Probability Sampling  with a sample size of 100 respondents. Data analysis used is simple regression analysis, sobel test, and multiple linear regression. The results of the study using the sobel test showed that the p-value was 0.01 for the influence of digital marketing, and health insurance on revisit intention mediated by patient. Experience. The results of the study using the multiple linear regression test showed that the results of digital marketing were 0.376, health insurance 0.760, and patient's experience of 0.35 on revisit intention. The conclusion of this study is that digital marketing and health insurance can influence revisit intention through the mediation of patient’s experience Keywords : Digital Marketing, Health Insurance, Patient Experience, Revisit Intention 
OPTIMALISASI SISTEM INFORMASI MANAJEMEN RUMAH SAKIT (SIMRS) UNTUK MENINGKATKAN INTEGRASI ANTAR DEPARTEMEN DALAM PELAYANAN INAP: STUDI KASUS DI RUMAH SAKIT IBU & ANAK MELINDA BANDUNG Rahmayani, Aprilia; Rohendi, A.; Andriani, Rian
Journal of Economic, Bussines and Accounting (COSTING) Vol 7 No 5 (2024): Journal of Economic, Bussines and Accounting (COSTING)
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/costing.v7i6.12831

Abstract

Penelitian ini bertujuan untuk menganalisis efektivitas manajemen rawat inap di Rumah Sakit Ibu & Anak Melinda Bandung dalam meningkatkan mutu pelayanan pasien. Fokus utama penelitian adalah pada kompetensi tenaga medis, pelatihan berkelanjutan, penerapan teknologi informasi, dan koordinasi antar-departemen. Studi ini menggunakan pendekatan kuantitatif deskriptif dengan survei sebagai metode pengumpulan data. Kuesioner berbasis SERVQUAL, yang mengukur dimensi keandalan, responsivitas, jaminan, empati, dan bukti fisik, diberikan kepada 50 responden yang terdiri dari pasien dan tenaga medis. Data dianalisis menggunakan statistik deskriptif dan gap analysis. Hasil penelitian menunjukkan bahwa sebagian besar responden merasa puas dengan layanan yang diterima, khususnya dalam aspek kompetensi tenaga medis dan efektivitas pelatihan rutin. Namun, masih terdapat kendala dalam hal waktu tunggu dan koordinasi antar-departemen, yang memerlukan perbaikan. SIMRS terbukti efektif dalam meningkatkan efisiensi pelayanan, tetapi penerapan lebih lanjut diperlukan untuk mengatasi kendala teknis. Penelitian ini berkontribusi pada pengembangan literatur mengenai manajemen rumah sakit dan kualitas pelayanan kesehatan. Implikasinya, rumah sakit perlu terus mengembangkan pelatihan, meningkatkan koordinasi, dan mengoptimalkan teknologi untuk memastikan mutu pelayanan yang konsisten dan memenuhi harapan pasien.
Strategi Manajemen Membangun Kualitas Pelayanan Dengan Metode Importance Performance Analysis Dan Servqual Puskesmas Pondok Aren Tiurma Augustina, Rachel; Rohendi, A.; Andriani , Rian
GEMA EKONOMI Vol 12 No 2 (2023): GEMA EKONOMI
Publisher : Fakultas Ekonomi Universitas Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55129/https://doi.org/10.55129/.v12i4.2927

Abstract

Kepuasan pelanggan mampu menggambarkan suatu kesesuaian harapan dan kenyataan suatu kualitas layanan. Desain strategi peningkatan kualitas pelayanan kesehatan yang berorientasi pada kepuasan pasien mampu memberikan keunggulan dalam persaingan yang ketat. Identifikasi kebutuhan pasien sebagai pelanggan menggunakan integrasi metode Service Quality dan Importance Performance Analysis memudahkan manajemen untuk mengetahui kebutuhan pasien sebagai dasar pengembangan kualitas pelayanan. Penelitian studi kasus dengan pendekatan kualitatif ini bertujuan untuk mengupayakan peningkatan kualitas pelayanan Puskesmas Pondok Aren dengan analisis Service Quality dan Importance Performance Analysis. Data diperoleh dari pembagian kuesioner pada 96 orang pasien Puskesmas Pondok Aren sebagai responden menggunakan teknik convenience sampling berdasarkan kriteria inklusi dan eksklusi. Penelitian ini memperoleh sejumlah 27 atribut kebutuhan pelanggan. Data pelanggan diklasifikasikan menjadi 7 atribut pada dimensi bukti langsung (tangible), 4 atribut pada dimensi empati (empathy), 8 atribut pada dimensi kehandalan (reliability), 4 atribut pada dimensi daya tanggap (responsiveness), dan 4 atribut dimensi keamana (safety). Secara keseluruhan menggunakan metode Service Quality atribut memiliki nilai Gap Score rata-rata -0,27 poin. Hasil prioritas atribut dengan analisis Importance Performance Analysis antara lain : peralatan medis tersedia dan siap pakai, area parkir yang memadai, petugas tanggap akan kebutuhan pasien, petugas memantau perawatan sampai selesai, petugas siap membantu dan berempati, petugas melaksanakan pelayanan sesuai jadwal, hadir sesuai jadwal, melaksanakan pelayanan sesuai Standar Operasional Prosedur, sistem komputerisasi di Puskesmas dan kejelasan informasi jadwal pelayanan. Prioritas ini akan menjadi masukan bagi puskesmas sebagai pertimbangan untuk meningkatkan kualitas pelayanan.
Analisis Pengelolaan Obat Pada Tahap Distribusi Di Instalasi Farmasi Rumah Sakit Pertamedika Ummi Rosnati Banda Aceh Dinianty, Siti Fahma; Rohendi, A.; Mulyani, Kahar
Jurnal Ilmu Kedokteran dan Kesehatan Vol 12, No 3 (2025): Volume 12 Nomor 3
Publisher : Prodi Kedokteran Fakultas Kedokteran Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/jikk.v12i3.18513

Abstract

Pelayanan pada Instalasi Farmasi Rumah Sakit (IFRS) merupakan salah satu elemen penting dalam menunjang kualitas pelayanan kesehatan di rumah sakit. Pengelolaan obat di IFRS harus dilakukan secara efektif dan efisien agar obat selalu tersedia saat dibutuhkan, memiliki jumlah yang cukup, mutu yang terjamin, serta harga yang terjangkau. Salah satu tahapan krusial dalam manajemen obat adalah distribusi, yang merupakan tahap akhir sebelum obat sampai ke pasien. Distribusi yang efektif memerlukan sistem dan manajemen yang baik untuk memastikan suplai obat tetap konstan, mutu obat terjaga selama distribusi, serta mengurangi risiko obat rusak atau kedaluwarsa melalui perencanaan yang matang. Penelitian ini bertujuan untuk menganalisis sistem distribusi obat di Rumah Sakit Pertamedika Ummi Rosnati (RSPUR), mengidentifikasi kendala yang dihadapi, serta mengevaluasi sistem monitoring dan evaluasi yang diterapkan. Metode penelitian yang digunakan adalah kualitatif dengan teknik observasi dan wawancara terstruktur. Informan penelitian terdiri dari kepala instalasi farmasi, ketua komite farmasi, dan apoteker gudang farmasi. Hasil penelitian menunjukkan bahwa sistem distribusi di RSPUR bersifat desentralisasi. Pelayanan rawat inap menggunakan Unit Dose Dispensing, rawat jalan memakai resep perorangan, sedangkan IGD, VK, Perinatologi, dan ICU mengombinasikan floor stock dengan resep perorangan. Kendala utama yang ditemukan meliputi kekosongan stok obat, keterbatasan SDM, serta belum adanya indikator khusus untuk mengevaluasi kinerja distribusi. Monitoring dan evaluasi dilakukan secara berkala oleh komite farmasi dengan melibatkan pemangku kebijakan untuk meningkatkan efektivitas distribusi obat.
THE EFFECT OF WORKLOAD, BURNOUT, AND WORK MOTIVATION ON NURSE PERFORMANCE Kurniawati, Fivi; Fikaris, Muhammad Fiarry; Eryani, Ika Septiana; Rohendi, A.; Wahyudi, Bayu
Jurnal Aplikasi Manajemen Vol. 21 No. 4 (2023)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2023.021.04.05

Abstract

Nurse Performance plays a crucial role in ensuring the quality of service delivery within hospitals. However, nurses often face significant stress due to heavy workloads and the demanding nature of patient care, leading to burnout. In order to support optimal performance, it is imperative for nurses to possess strong work motivation. This study aimed to investigate the impact of workload, burnout, and work motivation on nurse performance within a specified public hospital in Batam. An observational analytic approach with non-probability sampling was employed, and the study included 111 participants. Data analysis and processing were conducted using a statistical software program. The findings revealed that workload and burnout exerted a negative influence on nurse performance, while work motivation had a positive effect. Workload, burnout, and work motivation collectively and partially impacted nurse performance. Consequently, it is vital for hospital management to prioritize factors that affect nurse performance. Through effective management and the mitigation of stressors in the hospital work environment, the overall well-being of healthcare workers can be improved, resulting in elevated levels of health. Notably, this study utilized the latest literature references and research instruments to ensure robust findings.
Optimizing Activity-Based Hospitalization Rates and Patient Affordability at XYZ Hospital South Jakarta Kasmanto, Kasmanto; Rohendi, A.; Veranita, Mira
Journal of Economics and Social Sciences (JESS) Vol. 4 No. 1 (2025): Journal of Economics and Social Sciences (JESS)
Publisher : CV. Civiliza Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/jess.v4i1.686

Abstract

The growth of the hospital industry shows that hospitals are currently seen as a promising business opportunity. The increasing level of business competition makes hospital management must conduct an analysis to obtain competitive rates. Rates decision is an important part of ensuring the sustainability of the hospital business. This study aims to analyze the implementation of inpatient rates at XYZ Hospital, South Jakarta, evaluate its impact on the hospital, and analyze the application of more competitive inpatient rates. This research uses a qualitative approach with data collection techniques in the form of observation, interviews, document review, and questionnaire surveys. Primary data was obtained from interviews with hospital informants and patient surveys to measure Willingness to Pay (WTP) and Ability to Pay (ATP). Secondary data was obtained through documentation related to hospital operational costs. Rates analysis was conducted using the Activity-Based Costing (ABC) method for unit cost calculation and comparison with patients' ability and willingness to pay. The results showed XYZ Hospital still uses the traditional method in setting inpatient rates. The impact of implementing this method is the high price of inpatient rates. To overcome these problems, rates were calculated using the ABC, ATP, and WTP methods to obtain more accurate rates that reflect the actual use of hospital resources. The calculation analysis showed that the application of the new recommended rates allows the hospital to set more competitive rates, which is expected to improve the competitiveness of inpatient services.
The Contribution of The Digital Marketing Mix to Reliability and Its Impact on Patient Revisit Interest and The Achievement of Monthly Turnover Targets Destyoningtyas, Rizki Ashary; Rohendi, A.; Widjaja, Yani Restiani
Journal of Economics and Social Sciences (JESS) Vol. 4 No. 1 (2025): Journal of Economics and Social Sciences (JESS)
Publisher : CV. Civiliza Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/jess.v4i1.707

Abstract

The tight business competition requires every beauty clinic to develop strategies that are attractive to customers. This includes providing the best service and ensuring customer satisfaction with fast treatment results. This study aims to determine the contribution of digital marketing mix to patient satisfaction, to determine the impact between patient satisfaction and patient re-visit interest and to determine the impact between patient re-visit interest and the achievement of monthly turnover targets at the Lavees Caman Clinic, Bekasi. The research method used in this study is a quantitative method. The population and sample in this study were patients at the Lavees Caman Clinic, Bekasi. The population and sample of this study were 100 patients. The results of the study showed that the digital marketing mix contributed positively to patient satisfaction at the Lavees Caman Clinic, Bekasi. Patient satisfaction at the Lavees Caman Clinic, Bekasi contributed positively to increasing the interest in repeat visits and the interest in repeat visits of patients contributed positively to achieving the target turnover at the Lavees Caman Clinic, Bekasi. From the results of this study, it is expected to increase patient satisfaction and encourage repeat visits at the Lavees Caman Clinic, Bekasi, it is important to continue to develop effective digital marketing strategies, the main focus should be on improving the quality of service and patient experience, accompanied by the implementation of programs that are attractive to patients to return, such as discounts or exclusive benefits and the use of patient feedback is crucial to make improvements to services that suit their needs.
Optimization of Facilities and Infrastructure in Improving the Quality of Health Services at the Pratama Clinic of the Central Java Regional Police's Biddokkes Sendangmulyo Dewi, Devita Citra; Rohendi, A.; Efawati, Yen
Journal of Economics and Social Sciences (JESS) Vol. 4 No. 1 (2025): Journal of Economics and Social Sciences (JESS)
Publisher : CV. Civiliza Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/jess.v4i1.781

Abstract

This study aims to find out the availability, constraints, and efforts to optimize facilities and infrastructure in supporting the quality of health services at the Biddokkes Primary Clinic of the Central Java Regional Police Sendangmulyo. The method used is a descriptive qualitative approach. The research participants consisted of medical personnel, administrative staff, and facility maintenance officers who were selected purposively. Data analysis is carried out through the stages of data reduction, data presentation, and drawing conclusions. The results of the study show that the availability of facilities and infrastructure at the Central Java Regional Police Biddokkes Primary Clinic Sendangmulyo is generally adequate to support basic health services, but there are still some significant obstacles such as the limitation of certain medical equipment, damage to facilities, and lack of budget for routine maintenance. Administrative obstacles in logistics management are also obstacles in optimizing facilities. Optimization efforts that have been carried out include gradual improvements to facilities, procurement of new medical devices, and increased coordination between work units. The active involvement of medical personnel and administrative staff in the process of evaluating facility needs is considered effective to improve the efficiency of the use of existing facilities. Optimization of facilities and infrastructure has a positive impact on improving service quality, as reflected in shorter patient waiting times, more responsive services, and increased patient satisfaction levels. In order for optimization to run sustainably, management commitment is needed in budget allocation and periodic supervision of the condition of clinic facilities.
Co-Authors Agus Hadian Rahim Andriani , Rian Ariyanto, Iwan Bayu Wahyudi Beni Nugroho, Dionysius Catur Martian Fajar, Catur Martian Destyoningtyas, Rizki Ashary Dewi, Devita Citra Dinianty, Siti Fahma Efawati, Yen Fikaris, Muhammad Fiarry Ika Septiana Eryani, Ika Septiana Kasmanto Kasmanto, Kasmanto Kurniawati, Fivi Lestari, Yuniati Mardiyanto, Mochamad Sukrisno Mulyani, Kahar Pasak, Evaline Rachim, Silfia Rahmayani, Aprilia Rhomadon, Wahyu Rian Andriani, Rian Rinawati Rubini, Rizki Adriansyah sari, ratu novita Seputra, Hawreyvian Rianda Sofia Sofia, Sofia Sri Maryati Tiurma Augustina, Rachel Vaiga, Rifqah Veranita, Mira Wijaya, Hanna Yani Restiani Widjaja, Yani Restiani Yongki Hadinata Wijaya Yudhatama, Yoram