SYAHADAT: Journal of Islamic Studies
Vol. 2 No. 4 (2025): December

PERSEPSI MAHASISWA TERHADAP PELAYANAN BANK SYARIAH

Annisa Afwani (Unknown)
Anggun Rohaya Putri Munthe (Unknown)
Khaila Calsa Fhadillah (Unknown)



Article Info

Publish Date
26 Dec 2025

Abstract

This study aims to analyze students' perceptions of Islamic banking services using a qualitative, interview-based approach. The primary focus of the study is students' understanding of Islamic service principles, their experiences as customers and prospective customers, and the factors influencing their assessment of service quality. Data were obtained through semi-structured interviews with several students from various study programs. The results indicate that most students have positive perceptions of Islamic banking service ethics and transaction security. However, complaints persist regarding the limited digitalization of services and the lack of socialization regarding Islamic products. This study recommends optimizing education, improving digital technology, and strengthening services based on the values ​​of maqāṣid al-Shari'ah (the principles of Islamic principles).

Copyrights © 2025






Journal Info

Abbrev

syahadat

Publisher

Subject

Religion Humanities Social Sciences Other

Description

The focus of SYAHADAT is to provide scientific article of islamic studies that developed in attendance through the article publications, research reports, and book reviews. SYAHADAT welcome papers from academicians on theories, philosophy, conceptual paradigms, academic research, as well as religion ...