HUMAN RESOURCE MANAGEMENT STRATEGIES AND PRACTICES IN SUPPORTING THE SUCCESS OF TP2DD: A CASE STUDY OF ETPD IMPLEMENTATION IN SOUTH TANGERANG CITY

Nurhadi, Muhammad Agus
Wiguna, Wahyu
Asfar, Andi Hasryningsih
Mubarak, Firhan
Kurniawan, Dede
Suryadiningrat, Nining

International Journal of Multidisciplinary Research and Literature (IJOMRAL)
Vol. 5 No. 1 (2026): INTERNATIONAL JOURNAL OF MULTIDISCIPLINARY RESEARCH AND LITERATURE

Regional financial digitalization is a strategic component of the bureaucratic reform agenda and a key step in strengthening governance in Indonesia. The implementation of Regional Government Transaction Electronification (ETPD) through the Regional Digitalization Acceleration and Expansion Team (TP2DD) is a crucial instrument in promoting efficiency, transparency, and accountability in regional financial management. This study aims to analyze human resource management (HRM) strategies and practices in supporting the success of TP2DD through a case study of ETPD implementation in South Tangerang City. The study employed a qualitative approach, utilizing a case study method that involved in-depth interviews, observations, and analysis of policy documents. The results indicate that ETPD's success in South Tangerang City is supported by strengthening the apparatus's competencies, increasing digital literacy, and implementing sustainable training and capacity-building programs. Adaptive HRM strategies can minimize resistance to bureaucratic change and foster a work culture responsive to digital transformation. These findings confirm that human resources play a key role in the success of regional financial digitalization and can serve as a reference for other regional governments in implementing ETPD.