<![CDATA[Evaluation of Hajj services in Indonesia is crucial given the increasing complexity and challenges in organizing this pilgrimage. This study aims to analyze and unravel the key issues faced, namely overcrowding, transportation effectiveness, and data inconsistency, which significantly impact the comfort and smoothness of the Hajj. Using a descriptive qualitative method with a case study approach, data was collected through in-depth interviews with relevant parties, participatory field observation, and analysis of official documents and reports. The results show that overcrowding at key locations such as Mina and Arafah often exceeds capacity, posing safety and health risks. Furthermore, the incompletely integrated transportation system often causes delays and confusion, especially when moving from one point to another. Equally important, data inconsistencies between the government and relevant institutions complicate accurate planning and decision-making. Overall, these findings underscore the urgency of holistic improvements in Hajj management.]]>
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