JOURNAL SCIENTIFIC OF MANDALIKA (JSM)
Vol. 7 No. 1 (2026)

Strategi Komunikasi Pemasaran Pada Ritel Elektronik Lokal: Studi Kualitatif di Plaza Bangunan 2 Lombok Timur

Agus Safari (Unknown)
M. Sahli (Unknown)
Jodi Hariawan (Unknown)
Alawi Hakiki (Unknown)



Article Info

Publish Date
20 Jan 2026

Abstract

This study aims to analyze the marketing communication strategies implemented by local electronic retailers in marketing their products to consumers. The study employed a qualitative descriptive approach to obtain an in-depth understanding of communication practices at the grassroots business level. Data were collected through interviews with business owners and consumers, direct observation of sales activities, and documentation related to promotional practices. The research was conducted at Plaza Gedung 2 in East Lombok Regency, which represents a typical local electronic retail business environment.The results show that marketing communication strategies are primarily implemented through direct and face-to-face interactions with consumers. Retailers emphasize personalized delivery of product information, including explanations of product features, usage, pricing, and after-sales services. In addition, simple promotional media such as verbal promotions and informal recommendations are used and adapted to the characteristics, needs, and purchasing power of consumers. These strategies play an important role in building consumer understanding, trust, and purchasing confidence. However, the communication efforts are generally not structured within formal or documented marketing plans. Overall, the findings indicate that marketing communication in local electronic retailers is practical, adaptive, and highly dependent on the interpersonal communication skills and experience of business actors in engaging with consumers

Copyrights © 2026






Journal Info

Abbrev

jomla

Publisher

Subject

Humanities Languange, Linguistic, Communication & Media Other

Description

This journal is a means of scientific publication to develop knowledge and information. This journal specifically contains the results of research carried out in all scientific fields. Apart from publishing research results, this journal also accepts manuscripts from literature reviews and other ...