MANAJEMEN DEWANTARA
Vol 9 No 2 (2025): MANAJEMEN DEWANTARA

THE EFFECT OF CUSTOMER EXPERIENCE AND FEAR OF MISSING OUT (FOMO) ON REPURCHASE INTENTION THROUGH CUSTOMER TRUST AS AN INTERVENTION VARIABLE (SKINTIFIC CUSHIONE SURVEY ON SHOPEE)

Aulia, Rika (Unknown)
Nurul Komariyatin (Unknown)



Article Info

Publish Date
31 Dec 2025

Abstract

In addition to its significant market potential, the Indonesian cosmetics industry is also a highly sought-after sector by domestic players, as it competes with various international brands. This intensifies competition and encourages cosmetics companies, particularly local producers, to stand out in the eyes of potential consumers, ultimately leading to repeat purchases, transacting with a particular company, and becoming its customers. This study aims to determine the influence of customer experience and brand image, as well as FEAR OF MISSING OUT (FOMO), on repurchase intention for a skintific cushion product on the Shopee platform, mediated by cstomer trust. This study used PLS-SEM as the analysis technique and was processed using SmartPLS software version 4.0. The results of the analysis indicate that: Based on the data above, the analysis results indicate that customer experience and FEAR OF MISSING OUT (FOMO) influence repurchase intention, with customer trust as an intervening variable.

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Journal Info

Abbrev

manajemendewantara

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Manajemen Dewantara Fakultas Ekonomi Fokus pada hasil penelitian empiris maupun kajian konseptual dan teoritis dalam bidang: Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sumber Daya Manusia, Manajemen Operasi, dan Kewirausahaan. ...