MANAJEMEN DEWANTARA
Vol 9 No 3 (2025): MANAJEMEN DEWANTARA

HOSPITAL BRANDING STRATEGY AND ITS IMPACT ON PATIENT TRUST AND SATISFACTION: A QUANTITATIVE ANALYSIS

Bima Subiakto Rahmani (Unknown)
Syifa Ratnaya Safina (Unknown)
Innocentius Bernarto (Unknown)



Article Info

Publish Date
23 Dec 2025

Abstract

Aims: This study aims to analyze the influence of Hospital Branding Strategy on Patient Trust and Satisfaction in the context of modern healthcare. In the increasingly competitive hospital industry, branding strategy is a strategic instrument for creating a positive image, increasing patient trust, and strengthening the emotional experience during the service process. Method: This research use quantitative method. Result: The analysis shows that Hospital Branding Strategy has a positive and significant effect on Patient Trust and Satisfaction. These findings demonstrate that a strong hospital image and reputation through effective communication, professionalism of medical personnel, and consistent service quality can simultaneously foster patient trust and satisfaction. A well-managed branding strategy also serves as a guarantee of quality and credibility, strengthening long-term relationships between patients and healthcare institutions. Overall, the results of this study confirm that strengthening hospital branding is not merely a marketing effort, but rather a reputation strategy that plays a crucial role in building patient trust and satisfaction. Hospitals that consistently manage their brands and prioritize patient needs will have a competitive advantage and sustained patient loyalty

Copyrights © 2025






Journal Info

Abbrev

manajemendewantara

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Manajemen Dewantara Fakultas Ekonomi Fokus pada hasil penelitian empiris maupun kajian konseptual dan teoritis dalam bidang: Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sumber Daya Manusia, Manajemen Operasi, dan Kewirausahaan. ...