International Journal of Business Studies
Vol. 9 No. 3 (2025): International Journal of Business Studies

Determinants of Consumers' Intention to Use QR Code-Based Intelligent Packaging on Food Products: Evidence from the Indonesian Market

Gultom, Rolando (Unknown)
Afiff, Adi Zakaria (Unknown)



Article Info

Publish Date
31 Oct 2025

Abstract

This study examines the factors influencing consumers’ intention to use intelligent packaging based on QR Code technology for product authenticity verification in the Indonesian food sector, using the Value-based Adoption Model (VAM). The proposed model integrates seven core constructs: perceived usefulness, perceived enjoyment, perceived informativeness, perceived technicality, perceived fee, perceived privacy risk, and perceived value as a key mediating variable influencing intention to use. Data were collected from 263 respondents through an online questionnaire, with 249 valid responses analyzed using Partial Least Squares-Structural Equation Modeling (PLS-SEM). The study supports five out of seven hypotheses, with perceived informativeness having the strongest indirect effect on adoption intention through perceived value. Perceived technicality and usefulness also positively influenced value, while perceived enjoyment and privacy risk were not supported by the data. A slight price increase negatively affected perceived value. Overall, perceived value mediated the relationship between technology benefits, costs, and adoption intention. The study extends the VAM framework in intelligent packaging and suggests directions for future research.

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Journal Info

Abbrev

ijbs

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

International Journal of Business Studies (IJBS) is an international open access and peer-reviewed journal published tri-annually in February, June, and October by IPMI Research Center, Sekolah Tinggi Manajemen IPMI. IJBS aimed to provide research articles in order to have a significant implication ...