West Science Accounting and Finance
Vol. 3 No. 03 (2025): West Science Accounting and Finance

The Relationship between Financial Technology, Risk Perception, and Regulation on Trust in Digital Financial Services

Supriandi, Supriandi (Unknown)
Supriadi, Adih (Unknown)



Article Info

Publish Date
30 Nov 2025

Abstract

This study investigates the relationship between financial technology (FinTech), risk perception, and regulation on trust in digital financial services among users in Indonesia. Using a quantitative research design, data were collected from 155 respondents who actively use digital financial platforms such as e-wallets, mobile banking, and peer-to-peer lending. The research employed a Likert-scale questionnaire and analyzed data using Structural Equation Modeling–Partial Least Squares (SEM-PLS 3). The results indicate that FinTech has a positive and significant effect on trust, suggesting that technological innovation, ease of use, and transparency enhance user confidence. Conversely, risk perception has a negative and significant effect, showing that security and privacy concerns reduce trust levels. Furthermore, regulation plays a positive moderating role by strengthening the impact of FinTech on trust, implying that effective regulatory oversight enhances institutional credibility and consumer protection. The model explains 68.1% of the variance in trust, reflecting its strong explanatory power. The findings contribute to the theoretical enrichment of the Technology Acceptance Model (TAM) and Institutional Trust Theory, offering practical implications for policymakers and FinTech developers to strengthen public confidence in digital financial ecosystems through innovation, transparency, and adaptive regulation.

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Journal Info

Abbrev

wsaf

Publisher

Subject

Economics, Econometrics & Finance

Description

Journal of Accounting & Finance is a scientific publication published by Westscience Press, which aims to be a creative forum for academics, professionals, researchers, and students in the fields of Accounting and Finance including the fields of Auditing, Accounting Information Systems, Corporate ...