Journal of Applied Computer Science and Technology (JACOST)
Vol. 6 No. 2 (2025): Desember 2025

Evaluasi Pengaruh Kualitas Website Kampung Kopo terhadap Kepuasan Pengguna Menggunakan Model WebQual 4.0

Ahoren, Anan Ansi (Unknown)
Suhendra, Christian Dwi (Unknown)
Baisa, Lorna Yertas (Unknown)



Article Info

Publish Date
17 Dec 2025

Abstract

This study evaluates the quality of the Kampung Kopo website using the WebQual 4.0 model, which comprises three dimensions: usability, information quality, and interaction quality. A quantitative survey was conducted with 109 purposively selected respondents, and data were analyzed using multiple linear regression. Descriptive results showed that usability (4.03) and information quality (4.03) received high scores, while user satisfaction was moderate (3.41). Regression analysis revealed that all three dimensions significantly influenced satisfaction: interaction quality (β = 0.401; p < 0.001), information quality (β = 0.345; p < 0.001), and usability (β = 0.306; p < 0.001). The model was significant (F = 308.281; p < 0.001) and explained 89.8% of satisfaction variance (R² = 0.898). These findings confirm that while interaction quality has the strongest effect, all three dimensions play essential roles in determining user satisfaction. Village websites should adopt a comprehensive approach to improve usability, information quality, and interaction quality simultaneously to strengthen digital transformation at the village level.

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Journal Info

Abbrev

JACOST

Publisher

Subject

Computer Science & IT

Description

Fokus dan Ruang Lingkup Journal of Applied Computer Science and Technology (JACOST) dimaksudkan sebagai media kajian ilmiah hasil penelitian, pemikiran dan kajian analisis-kritis mengenai penelitian bidang ilmu komputer dan teknologi. Sebagai bagian dari semangat menyebarluaskan ilmu pengetahuan ...