<![CDATA[The rapid growth of online motorcycle taxi services in Indonesia has significantly transformed urban transportation systems, including in Medan City. Alongside these developments, various fraudulent practices committed by online motorcycle taxi drivers have emerged, such as fare manipulation, fictitious orders, service cancellations after payment, and deviations from agreed routes, which potentially harm consumers. This study examines consumer protection against fraudulent practices by online motorcycle taxi drivers in Medan City, focusing on the adequacy and effectiveness of existing legal frameworks. This research employs a normative juridical method supported by a socio-legal approach. Primary legal materials include Law Number 8 of 1999 on Consumer Protection, transportation regulations, and platform-based service policies, while secondary materials consist of scholarly articles and legal commentaries related to consumer rights in digital transportation services. Qualitative analysis is conducted to assess the extent to which current regulations provide legal certainty, justice, and protection for consumers. The findings reveal that although Indonesian consumer protection laws formally guarantee consumers’ rights to safety, accurate information, and fair treatment, their implementation in online motorcycle taxi services remains suboptimal. Weak supervision, limited consumer awareness, and ambiguity in the responsibility-sharing between drivers and platform providers contribute to ineffective legal protection. From a consumer law perspective, fraudulent practices undermine trust in digital transportation services and contradict the principles of fairness and accountability. This study contributes to legal scholarship by highlighting regulatory gaps and enforcement challenges in protecting consumers within platform-based transportation services. It recommends strengthening regulatory oversight, enhancing platform accountability, and improving consumer education to ensure effective legal protection and sustainable development of online transportation services in Medan City.]]>
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