Cerdika: Jurnal Ilmiah Indonesia
Vol. 5 No. 12 (2025): Cerdika: Jurnal Ilmiah Indonesia

Pengaruh Lokasi, Harga dan Cita Rasa Terhadap Kepuasan Pelanggan pada Rumah Makan Lalapan Tanta Anna Tondano

Ils Rumambi, Githa (Unknown)
Adam, Anggela Aine (Unknown)



Article Info

Publish Date
27 Dec 2025

Abstract

The culinary industry in Indonesia is growing rapidly and facing increasingly fierce competition, making customer satisfaction a crucial factor in maintaining customer loyalty. Lalapan Tanta Anna Tondano Restaurant, which has been operating for over 15 years, was chosen as the research object due to its popularity and the challenges of competition from similar businesses. This study aims to analyze the influence of location, price, and taste on customer satisfaction at Lalapan Tanta Anna Tondano Restaurant. The research method used a quantitative approach using a survey technique using a valid and reliable questionnaire. The study population was the restaurant's customers, with the sample determined using a purposive sampling technique. Data analysis was performed using multiple linear regression to test the effect of the independent variables (location, price, taste) on the dependent variable (customer satisfaction). The results of the study indicate that location, price, and taste have a positive and significant effect on customer satisfaction, both partially and simultaneously. Taste is proven to be the most dominant variable in increasing customer satisfaction and loyalty. The coefficient of determination (R²) indicates that most of the variation in customer satisfaction can be explained by these three variables. The conclusions of this study emphasize the importance of business location management, appropriate pricing, and consistent taste in creating customer satisfaction. These findings provide theoretical contributions to the development of the concept of customer satisfaction and provide practical recommendations for culinary entrepreneurs in improving service quality and business competitiveness.

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Journal Info

Abbrev

cerdika

Publisher

Subject

Humanities Economics, Econometrics & Finance Education Health Professions Public Health Social Sciences

Description

Cerdika: Jurnal Ilmiah Indonesia adalah jurnal yang diterbitkan sebulan sekali oleh CV. Publikasi Indonesia. Cerdika: Jurnal Ilmiah Indonesia akan menerbitkan artikel ilmiah dalam lingkup ilmu sosial, sains dan ilmu kesehatan. Artikel yang dipublikasikan adalah artikel hasil penelitian, kajian atau ...