Eduvest - Journal of Universal Studies
Vol. 5 No. 12 (2025): Eduvest - Journal of Universal Studies

The Influence of Claim Services on The Increase In Sales of Insurance Products At PT. Jasaraharja Putera

Santosa, Budi (Unknown)
Saputra, Boby Wiryawan (Unknown)

Article Info

Publish Date
19 Dec 2025

Abstract

This research investigates the influence of claim services on the sales of insurance products at PT. Jasaraharja Putera. The study focuses on three key variables: claim knowledge, claim process, and approved claims, analyzing their effects on customer repurchase intentions. A quantitative approach was employed, utilizing surveys to gather data from policyholders. Results indicate that all three variables positively impact customer loyalty and purchasing decisions. Among them, approved claims have the most significant effect, highlighting the importance of efficient claim processing and transparency in enhancing customer satisfaction. The findings provide valuable insights for the company to optimize its claim services and improve sales.

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Journal Info
Eduvest - Journal of Universal Studies
Website

Abbrev

edv

Publisher

Green Publisher Indonesia

Subject

Aerospace Engineering Computer Science & IT Health Professions Neuroscience Social Sciences

Description

Eduvest - Journal of Universal Studies is a double blind peer-reviewed academic journal and open access to multidiciplinary fields. The journal is published monthly by Green Publisher Indonesia. Eduvest - Journal of Universal Studies provides a means for sustained discussion of relevant issues that ...