Al-Manhaj: Jurnal Hukum dan Pranata Sosial Islam
Vol. 7 No. 2 (2025)

Transparency Of Information In Upselling Practices In The Modern Retail Industry

Aurellia Zerikha Syah (Unknown)
Heru Sugiyono (Unknown)



Article Info

Publish Date
21 Dec 2025

Abstract

The development of globalization and digital technology has spurred the evolution of selling practices in modern retail and e-commerce, which, lacking information transparency, can harm consumers via dark patterns. This study aims to analyze the role and responsibilities of the National Consumer Protection Agency (BPKN) in addressing upselling in Indonesia and compare its enforcement with the Federal Trade Commission (FTC) in the United States. The methodology employed is normative juridical, complemented by primary empirical data from interviews with BPKN and YLKI, using a comparative approach. Findings indicate that BPKN is passive and reactive, limited to a recommendatory function, which hinders optimal consumer protection. In sharp contrast, the FTC adopts a conduct-based model with strict investigative and punitive authority, imposing substantial sanctions to combat deceptive digital practices. The low transparency in Indonesia is attributed to the general regulatory framework (UUPK) and BPKN's institutional limitations. This study concludes that strengthening technical regulations, promoting proactive monitoring, and increasing BPKN's authority are essential for creating more adaptive and effective consumer protection.

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Journal Info

Abbrev

almanhaj

Publisher

Subject

Religion Humanities Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice

Description

Jurnal ini dikelola oleh Fakultas Syariah INSURI Ponorogo dan terbit dua kali dalam satu tahun (Januari dan Juli) dengan E-ISSN 2686-4819 dan P-ISSN 2686-1607. Hadirnya jurnal Al-Manhaj guna mewadahi karya tulis ilmiah dari civitas akademika, peneliti, mahasiswa, dan praktisi di bidang hukum dan ...