GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan
Vol. 13 No. 1 (2026): 2026 Januari

IMPLEMENTASI NILAI CLEAR – K DALAM MENINGKATKAN MUTU PELAYANAN PUBLIK DI KPPN SIDOARJO

Kurnianto, Daniel Arvin (Unknown)
Sari , Sarah Meirina (Unknown)



Article Info

Publish Date
03 Jan 2026

Abstract

This study examines the implementation of the CLEAR–K values (Fast, Clear, Efficient, Trustworthy, Friendly, Perfection) in improving the quality of public services at the State Treasury Service Office (KPPN) Sidoarjo. Using a descriptive qualitative approach, data were obtained through interviews, observations, and documentation to understand how each value is applied in daily service practices. The findings show that the CLEAR–K values have been reflected in the work culture of KPPN Sidoarjo, although several challenges remain, including uneven digital literacy among work units, system disruptions, and the dynamic nature of regulatory changes. The implementation was analyzed using Edward III’s policy implementation model, emphasizing communication, resources, disposition, and bureaucratic structure. The study concludes that the application of CLEAR–K contributes positively to service quality, yet requires continuous refinement to ensure consistent and optimal performance.

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Journal Info

Abbrev

description

Publisher

Subject

Humanities Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

Description

GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan mempublikasi hasil penelitian dan kegiatan pengabdian kepada masyarakat meliputi bidang 1. Politik Lokal (Perilaku dan partisipasi politik, Pemilihan kepala daerah, Pemilihan legislatif di tingkat daerah, dan lain sebagainya). 2. ...